Carla Martinez
Houston,TX
Summary
Dynamic and adaptable team leader with a proven track record in management, known for a motivational approach and positive demeanor. Expertise in training employees and implementing organized strategies to optimize daily planning, scheduling, and customer service operations. Forward-thinking professional with a diplomatic communication style that enhances engagement and satisfaction, complemented by strong skills in business growth and revenue enhancement. Recognized for effectively troubleshooting equipment issues and managing diverse teams while fostering a culture of accountability and excellence in service delivery across retail and financial sectors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Director
Texas Healthtech Institute
Houston, TX
12.2025 - Current
- Managed scheduling and calendar coordination for executive meetings and events.
- Facilitated communication between director and internal/external stakeholders.
- Organized files and maintained documentation systems for easy retrieval.
- Prepared reports, presentations, and correspondence to support decision-making processes.
- Trained junior administrative staff on best practices and office protocols.
- Streamlined office operations by implementing new organizational tools and procedures.
- Conducted research to support strategic initiatives and project development efforts.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
Community Manager - Experienced Leader
Rockstar Capital Management
Richmond, TX
07.2025 - 10.2025
- Developed and maintained positive relationships with residents, addressing concerns and resolving issues promptly
- Oversaw the maintenance team to ensure timely completion of work orders and property upkeep
- Conducted regular inspections of units and common areas to maintain cleanliness and safety standards
- Managed the budget for the apartment community, tracking expenses and implementing cost-saving measures where possible
- Collaborated with contractors on renovation projects, ensuring quality workmanship within established timelines
- Maintained accurate records of leases, rent payments, and maintenance requests using property management software
- Performed market research to stay informed about rental rates in the area and adjust pricing accordingly
- Conducted thorough background checks on prospective tenants to ensure compliance with leasing policies
- Developed comprehensive move-in/move-out procedures to streamline the transition process for residents
- Coordinated unit turnovers including cleaning services, repairs, painting etc
- Prepared monthly financial reports detailing income, expenses, delinquencies, and occupancy rates
- Provided exceptional customer service by promptly responding to inquiries via phone or email
Community Property Manager
AOG Living
Huntsville, TX
12.2019 - 10.2025
- Managed day-to-day operations of a residential property, overseeing maintenance, leasing, and tenant relations
- Implemented cost-saving measures by negotiating contracts with vendors for maintenance services and supplies
- Maintained high occupancy rates by effectively marketing available units through online listings and local advertising
- Conducted thorough tenant screenings to ensure qualified applicants and minimize turnover rate
- Developed and maintained positive relationships with tenants, addressing concerns promptly to ensure satisfaction
- Prepared monthly financial reports detailing income, expenses, rent collection, delinquencies, and vacancies
- Created and enforced property rules and regulations to maintain a safe and harmonious living environment for residents
- Collaborated with legal counsel on lease agreements, eviction processes, lease renewals, and other legal matters
- Organized resident events such as community gatherings or social activities to foster a sense of community among tenants
- Managed the move-in/move-out process including conducting inspections before/after tenancy periods for accurate documentation of any damages or necessary repairs
- Implemented effective communication strategies to keep tenants informed about property updates or policy changes
- Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner
Divisional Training Manager
Advanced America
Houston, TX
03.2015 - 12.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledge of service.
- Access job applications and Maid hiring recommendations to bring in top candidates and key variance.
- Establish an optimized schedules to keep coverage and service and with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached team members on effective of selling and cross selling methods.
- Set an enforced policies focus on increasing team, productivity and strengthening operational efficiency.
Sales Associate
Sally Beauty Supply
Harlingen, TX
11.2011 - 03.2015
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Increased sales by 50% over 30 days by offering consultation on products and services and applying customer service and upselling techniques
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Processed product returns and assisted customers with other selections
Assistant Store Manager
Stripes Group
Harlingen, TX
10.2009 - 07.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Performed mandatory audits to ensure compliance in all areas were met
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
Education
High School Diploma -
Alta Charter School
Houston, TXSkills
- Team leadership and supervision
- Lease renewals
- Tenant relations
- Rent collection
- Leasing and sales
- Preparing property agreements
- Compliance monitoring
- Leasing operations
- Fair housing compliance
- Eviction notices
- Unit vacancies
- Teamwork and collaboration
Certification
Driver's License
Languages
Bilingual
English
Additional Information
- SKILLS
- Staff management
- Budgeting
- Recruiting and interviewing
- Consulting
- Issue resolution
- Operations management
- Employee performance evaluations
- Financial management
- Strategic planning
- Staff supervision
- Sales growth
- Business analysis
- Data collection and analysis
- Training
- Business planning
- Employee scheduling
- Contract Management
Timeline
Administrative Assistant to the Director
Texas Healthtech Institute
12.2025 - Current
Community Manager - Experienced Leader
Rockstar Capital Management
07.2025 - 10.2025
Community Property Manager
AOG Living
12.2019 - 10.2025
Divisional Training Manager
Advanced America
03.2015 - 12.2019
Sales Associate
Sally Beauty Supply
11.2011 - 03.2015
Assistant Store Manager
Stripes Group
10.2009 - 07.2011
High School Diploma -
Alta Charter School