Carla Medina
Canyon,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual speaker.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Sonic Drive Inn
10.2021 - 06.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Improved team efficiency by streamlining shift scheduling and task delegation.
Education
Bachelor of Science - Nursing
West Texas A&M
Canyon, TX05.2028
High School Diploma -
Dimmitt High School
Dimmitt, TX05.2024
Skills
Compliance Management
Opening and closing procedures
Handling Customer Complaints
Safety Compliance
Relationship Building
Flexible Schedule
Team Management
Bilingual English and Spanish
Task Delegation
Teamwork and Collaboration
Problem-Solving
Certification
- Certified Patient Care Tech
- CPR Certified
Timeline
Shift Leader Manager
Sonic Drive Inn
10.2021 - 06.2024
- Certified Patient Care Tech
- CPR Certified
Bachelor of Science - Nursing
West Texas A&M
High School Diploma -
Dimmitt High School
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