Carla Milan
Health and Wellness Coach
San Antonio,TX
Summary
- Motivated Health Coach with success in improving the lives of healthcare patients through one-on-one coaching. Focused on maintaining confidentiality and privacy of information provided by clients. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
AT&T Call Center
San Antonio, TX
02.2013 - Current
- Gathered and organized information for research purposes.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Documented all customer interactions in internal database to maintain customer service history details.
Customer Assistant
AT&T Call Center
Metairie, LA
02.2010 - 02.2013
- Helped clients set and achieve health and wellness goals.
- Built strong relationships with members to promote health, wellness and available services.
- Provided individual health coaching to help clients optimize personal choices.
Dispatcher/Representative/Crew Trainer
Comcast Cable Company
Schamburg, IL
08.2005 - 03.2008
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Assisted clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
Education
Certified Health And Life Coach
Health Coach Institute
San Antonio, TX 01.2021 - 01.2021
Skills
Goal Setting
undefinedTimeline
Certified Health And Life Coach
Health Coach Institute
01.2021 - 01.2021
Customer Service Representative
AT&T Call Center
02.2013 - Current
Customer Assistant
AT&T Call Center
02.2010 - 02.2013
Dispatcher/Representative/Crew Trainer
Comcast Cable Company
08.2005 - 03.2008
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