Carla Mink
Portland,OR
Summary
Motivated Small business owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at fostering collaboration and communication between employees, managers. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
27
27
years of professional experience
Work History
Realtor
Portland's Alternative, Inc. Realtors
Portland, OR
03.2020 - Current
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Researched and determined competitive market price.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Researched zoning regulations for specific areas when preparing property listings.
- Maintained accurate records of client interactions and transactions.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Attended industry events such as conferences or seminars related to real estate topics.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Conducted open houses and showings of properties to prospective buyers.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Monitored changes in local markets that could affect the value of listed properties.
Owner, Business Manager
Mink, Inc.
01.2006 - Current
- Created a unique product assortment that differentiated the boutique from other competitors.
- Created, designed, and locally produced an apparel brand that drove customer engagement and increased profit margins.
- Created and executed a highly profitable private label apparel to enhance revenue.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events at the store.
- Implemented effective loss prevention measures to protect against theft or damage of merchandise.
- Maintained excellent visual merchandising standards throughout the store to maximize sales potential.
- Developed a comprehensive business plan for the boutique, including budgeting and forecasting.
- Set up inventory management systems to track stock levels and ensure accurate reordering of merchandise.
- Recruited personnel according to specific job requirements while maintaining an appropriate team size for efficient operation.
- Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.
- Developed promotional campaigns for seasonal collections or special occasions that increased foot traffic in the store.
- Initiated collaborations with local designers and artists as part of a creative retail strategy.
- Analyzed weekly sales data to identify opportunities for improvement in areas such as pricing strategy or product mix.
- Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.
- Coordinated in-store events such as fashion shows and trunk sales to generate additional revenue.
- Participated in industry tradeshows to stay abreast of current trends in fashion retailing.
- Organized monthly meetings with staff members to discuss performance targets and any issues that may arise.
- Established relationships with vendors to source exclusive products and negotiate favorable terms of purchase.
- Engaged customers through social media networks to promote new products and special offers.
- Managed budgets for all operational expenses related to running the boutique.
- Ensured compliance with local laws regarding health and safety regulations.
- Reviewed customer feedback surveys regularly in order to improve services provided by the boutique.
- Cultivated loyal customer base by providing excellent customer service.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
- Supervised staff and coached team members in expectations for serving customers in luxury branded store.
- Trained staff to have extensive product knowledge and upselling skills.
- Devised pricing strategies based on company policies and promotional considerations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
District Manager
Buffalo Exchange
01.1998 - 01.2005
- Opened several locations for Buffalo Exchange nationally and two locations in Portland.
- Created budgets for multiple operations and ensured budget adherence.
- Oversaw and ensured revenue growth of multiple locations in a multi-state territory.
- Maintained the highest revenue and profit-producing district in a multi-state territory.
- Managed and analyzed profit and loss statements, cash flow, and enacted strategic reaction to these reports.
- Recruited, hired and oversaw general human resources policy and procedure for multiple locations.
- Efficiently managed a diverse group of 8 managers and actively contributed to the growth and success of a team comprising 75-175 associates.
- Took charge of various regions, demonstrating a remarkable ability to turn around struggling sites and achieve significant increases in company revenue
- Developed effective training plans and incentive structures that drove employee motivation and increased profitability.
- Developed systems to drive expansion and shift company direction, resulting in enhanced profitability.
Education
BA - English Literature
State University of New York At New Paltz
Skills
- Business Development
- Event Planning and Execution
- Marketing and Promotions
- Competitor Analysis
- Sales strategy development
- Marketing strategy
- Client Relationship Building
- KPI Management
- Business Management
- Budget Administration
- Hiring and staffing
- Marketing tactics
- Cost Reduction
- Sales management
- Financial Planning
- Operations Management
- Strategic Planning
- Employee Development
- Staff hiring
- Talent Development
- Financial Management
- Project Management
- Client Service
- Profit and loss analysis
- Contract negotiation expertise
- Verbal and written communication
- Territory Management
- Profitability Optimization
- Budget Management
- Business and Operations Analysis
- Sales Reporting
- Sales Forecasts
- Action Plans
- Policy Enforcement
- Conflict Management
- Team Development
- Vendor Management
- Staffing oversight
- Report Preparation
- Price Structuring
- Networking and prospecting
- Leads generation
- Sales Development
- Property Research
- Client Relations
- Pricing negotiation
- Contract Negotiation
- Property closing
- Market Research
Entrepreneurship
True, 12+, True, True, True, Long, True, True, True, True
Efficienton
- PC
- Mac
Hawthornebusinessassociation
Vice President, 2012-2014
Businesscommunityleader
True
Coachingoffered
Employee development and understanding financial statements, True
Teamachievements
True, True, 4+ years, True, True, True
Businessmanagement
Several locations for Buffalo Exchange nationally, Two locations in Portland for Mink, Inc, Multiple operations, True, Multiple locations in a multi-state territory, Multi-state territory, True, True, True, True, True, True, True, 8, 75, 175, Several, True, True, True, True, True
Affiliations
- Created a eco-apparel clothing line that was designed and sewn in Portland, OR.
- Mink won Best Boutique in Portland.
- Carla Mink designs was highlighted as an independent brand the watch in Alaska Airlines Magazine.
- Was written up several times by the Willamette Week, the Portland Monthly, and The Mercury as one of the "Best Boutiques" to shop in.
- Was a member of the X team at Buffalo Exchange, a prestigious team of forward minded thinkers that helped shape the strategy of the company.
- Served as the Vice President of the Hawthorne Blvd Business Association.
- Organized the Winter Fair on Hawthorne for several years.
- Advocate for small business and a strong community connector.
References
References available upon request.
Timeline
Realtor
Portland's Alternative, Inc. Realtors
03.2020 - Current
Owner, Business Manager
Mink, Inc.
01.2006 - Current
District Manager
Buffalo Exchange
01.1998 - 01.2005
BA - English Literature
State University of New York At New Paltz
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