Carla Monteiro
Sandpoint,ID
Summary
Dynamic professional with extensive experience in customer service and cash handling. Proven ability to foster customer loyalty through personalized interactions, and meticulous attention to detail. Adept at problem-solving and driving sales success in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Business Advisor & Relationship Manager
HSBC (acquired by Bradesco Bank in 10/2016))
Manaus, Amazonas - Brazil
09.2011 - 04.2022
- Managed all cash handling procedures, balancing, and security protocols for the branch and ATMs. This included meticulous adherence to strict security and cash handling regulations.
- Assisted a high volume of customers daily with banking transactions, product inquiries, and account management via phone, email, and in person.
- Delivered personalized service, promoting customer loyalty and satisfaction.
Sales Associate & Store Manager
Art Visual - Frames & Services
Manaus, Amazonas - Brazil
09.2006 - 04.2009
- Provided extensive customer service, assisting clients with product selection and processing sales transactions accurately.
- Managed daily store operations, including opening/closing procedures and handling payments (cash, card and check).
- Developed strong communication and interpersonal skills through direct client interaction and addressing diverse customer needs.
Sales Associate
Sueldo's Leather Goods Store
Manaus, Amazonas - Brazil
02.2006 - 09.2006
- Responsible for opening the store and reaching sales targets.
- Maintained an organized store environment with appealing product displays to capture the attention of potential shoppers.
- Supported customers in purchasing high-end leather bags and accessories.
Cashier
Blockbuster Video Rental Store
Manaus, Amazonas - Brazil
01.2006 - 09.2006
- Responsible for all payment transactions and daily accounting.
- Assisted customers with movie rentals, returns, and membership accounts.
- Contributed to achieving sales targets for movies, snacks, and treats.
- Maintained store organization, shelf arrangement, and overall cleanliness.
Education
Bachelor of Science - Economics
Federal University of Amazonas — Manaus, Brazil
1200, General Rodrigo Octavio Ave - Coroado I06-2015
Skills
- Customer service
- Sales and cash handling
- Attention to Detail
- Problem solving
- Teamwork
- Advanced mathematical skills
- Attention to Detail
- Responsibility and integrity
Timeline
Business Advisor & Relationship Manager
HSBC (acquired by Bradesco Bank in 10/2016))
09.2011 - 04.2022
Sales Associate & Store Manager
Art Visual - Frames & Services
09.2006 - 04.2009
Sales Associate
Sueldo's Leather Goods Store
02.2006 - 09.2006
Cashier
Blockbuster Video Rental Store
01.2006 - 09.2006
Bachelor of Science - Economics
Federal University of Amazonas — Manaus, Brazil
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