Carla Moreland
Morrison,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Focused on using sales driving, training, monitoring and morale building techniques. To maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Teller Service Representative
Ascend Federal Credit Union
10.2024 - Current
- Processed account transfers and other requests in a timely manner.
- Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries.
- Answered customer questions regarding bank products and services.
- Identified suspicious activity in customer accounts and reported it to management.
- Balanced currency, coin, and checks in cash drawer at end of shift.
- Developed strong relationships with existing customers through friendly interactions.
- Verified customer identification by checking driver's license or other forms of ID.
- Maintained accurate records of all transactions performed throughout the day.
- Greeted customers and identified their banking needs.
- Informed customers about special promotions offered by the bank.
Distributor Sales Consultant
CosmoProf Beauty Supply
Huntsville, AL
06.2019 - 10.2024
- Negotiated contracts with suppliers for best pricing and delivery terms.
- Created monthly reports detailing sales performance against targets set by management.
- Identified potential business opportunities in untapped markets.
- Organized demonstrations at customer sites as needed.
- Managed inventory levels according to sales forecasts.
- Coordinated delivery logistics with third-party providers.
- Prepared weekly, monthly, quarterly sales reports for senior management review.
- Coordinated sales efforts with team members and other departments.
- Identified potential markets and consumers and followed leads to market [Product or Service].
- Created financial forecasts and developed reports and documents on required works in process.
- Developed and implemented sales strategies to increase market share of products.
Store Manager
CosmoProf
Huntsville, AL
06.2019 - 06.2023
- Collaborate with staff to maximize customer satisfaction.
- Coordinating Employees Schedules on a weekly bases
- Completing daily sales reports for close of day.
- Conduct regular evaluations and address performance concerns directly with employees.
- Training store manager for the district.
- Review applications for open positions
- Oversee employee training and daily store operations.
- Assign tasks to associates.
- Coach team in driving sales.
Cashier
Century Automotive
Huntsville , AL
02.2019 - 06.2019
- Daily accounts receivable
- Compiled and updated client data to track payments trends and support accurate accounting.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
Salon Manager (Aveda Salon)
Dillard's
Huntsville, AL
06.2017 - 08.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Addressed customer problems quickly and according to service standards.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Accountable for all staff development, budgeting and supply ordering.
Education
High School Diploma -
East Hardin High School
Glendale Ky06.1989
Trendsetters Beauty School
Elizabethtown, KY08.1990
Skills
- Staff Development
- Problem Resolution
- Revenue Forecasting
- Complex Problem Solving
- Hiring and Training
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Goal Setting
Reference
Melissa Tomes
Cosmoprof (Store Manager)
931-247-4823
Marla Brady
Dr. Odonald DMD
256-527-1049
Timeline
Teller Service Representative
Ascend Federal Credit Union
10.2024 - Current
Distributor Sales Consultant
CosmoProf Beauty Supply
06.2019 - 10.2024
Store Manager
CosmoProf
06.2019 - 06.2023
Cashier
Century Automotive
02.2019 - 06.2019
Salon Manager (Aveda Salon)
Dillard's
06.2017 - 08.2018
High School Diploma -
East Hardin High School
Trendsetters Beauty School