GENESIS FILPO
630 CONCORD AVE APT 1C Bronx,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Teller Service Representative
CITI BANK
330 MADISON AVE , New York
06.2014 - 05.2022
- Processed quarterly Vault and ATM audits with zero error rate.
- Handled over 200 transaction per day.
- Sold cashier's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Introduced customers to other bank team members to help meet financial needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
College Assiatance
Borough of Manhattan Community College
199 Chambers Street, New York, NY 10007
12.2013 - 03.2014
- Call Center, Admissions.
- Field average of 500 students service calls per day.
- Challenge and motivate students through in-depth lectures and discussions.
- Emphasize importance of academic honesty with students and instruct them on proper citation of.
- Make calls to different students when they have to register for class.
- Receive calls from students and transfer them to appropriate departments.
- Analyze call volume and average call time to monitor Customer Service Representative performance and productivity.
- Managed high call volume with tact and professionalism.
- Improved call center functionality and service capacity by resolving students complaints efficiently and quickly.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
BBA - Business Administration
Lehman College
250 Bedford Park Blvd W, The Bronx, NY 1046806.2018
Skills
- Rapid data entry skills
- Training and Development
- Self-sufficient
- Excellent time management skills
- Cash handling expertise
- Night and safe deposit procedures
- Goal-oriented
- People-oriented
- Compliance, banking laws and regulations
- Microsoft Office Proficiency
- Customer Service
- Managed Office Supplies
Languages
Bilingual in Spanish and English.
Timeline
Teller Service Representative
CITI BANK
06.2014 - 05.2022
College Assiatance
Borough of Manhattan Community College
12.2013 - 03.2014
BBA - Business Administration
Lehman College
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