Carla Pinkston
Evans,GA
Summary
Human Capital Management Consultant / HR - Benefits Implementation Specialist that is a results-driven business professional with experience in Payroll Management, quality assurance, and product development. Two and a half years of Product Implementation with knowledge of core business products. Over 15 years of experience working in fast-paced environments demanding strong verbal, written, organizational, time management, and analytical skills.
Overview
9
9
years of professional experience
Work History
HR and Benefits Implementation Consultant
ADP, Inc Automatic Data Processing
Remote
08.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
Rural Mail Carrier Associate
USPS
Evans, GA
03.2023 - 03.2024
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Sorted mail according to order of address appearance for easy access in field.
- Continuously sought opportunities for self-improvement by attending training sessions, workshops, and industry conferences to stay updated on best practices in postal service delivery.
Client Onboarding Specialist
Invoca
Remote
01.2022 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Maintained current understanding of market conditions, compliance standards and best practices.
Human Capital Management Consultant
ADP, Inc Automatic Data Processing
Augusta, GA
08.2019 - 01.2022
- Evaluated recruitment strategies to attract top talent and reduce time-to-fill key positions.
- Optimized organizational structure by conducting thorough workforce planning and analysis.
- .Implemented cutting-edge HR technology solutions to support data-driven decision making within organizations.
- Developed comprehensive talent development strategies for enhanced employee performance and retention.
- Partnered with leadership teams to align human capital strategy with business objectives, driving growth.
- Supported mergers and acquisitions projects by facilitating smooth integration of diverse workforces.
- Implemented effective performance management systems, resulting in a more motivated and skilled workforce.
Customer Care Specialist
Nordstrom.com
Remote
10.2015 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ02.2027
Certified Diploma / Associates - Accounting And Business Administration
Southeastern Technical College
Swainsboro, GA12.2022
Skills
- User Acceptance Testing
- Software Implementation
- ERP Implementation
- Solution Design
- Implementation Management
- User Documentation Development
- Data Migration
- Resource Planning
- Customer Support
- Project Management
- Configuration and management
- Project scope assessment
- Client management
- Highly proficient in All Microsoft Apps
- Cloud services
- System Testing
- Virtual and Cloud Technologies
Timeline
HR and Benefits Implementation Consultant
ADP, Inc Automatic Data Processing
08.2023 - Current
Rural Mail Carrier Associate
USPS
03.2023 - 03.2024
Client Onboarding Specialist
Invoca
01.2022 - 07.2023
Human Capital Management Consultant
ADP, Inc Automatic Data Processing
08.2019 - 01.2022
Customer Care Specialist
Nordstrom.com
10.2015 - 08.2019
Associate of Arts - Healthcare Administration
University of Phoenix
Certified Diploma / Associates - Accounting And Business Administration
Southeastern Technical College