Carla Porter
Saint Ann,MO
Overview
11
11
years of professional experience
Work History
Shopper/Delivery Driver
Instacart
St. Louis, MO
08.2024 - Current
- Company Overview: Instacart platform
- Communicating effectively with customers through the Instacart app.
- Answering questions, requesting clarifications and providing updates on their orders.
- Shoppers are incentivized to provide excellent service to ensure positive ratings/tips, which encourages them to prioritize customer satisfaction.
- Have maintained a 5.0 customer rating and achieved platinum level.
- Instacart platform
Residential youth specialist
Missouri Baptist Children's Home and ministries
Bridgeton, MO
02.2024 - 08.2024
- Developing a positive rapport with teenagers in the foster care system.
- Planned and executed activities to promote skill and talent development.
- Maintain detail records of each participant's progress throughout their involvement in the program, enabling accurate reporting and overall results achieved overtime.
- To develop their ability to manage personal and social relationships.
- To give young people a voice in decision-making which affects their lives.
- To build young people's self-esteem and self-confidence.
Security Officer
Gateway Security Services
St. Louis, MO
04.2020 - 01.2024
- Good communication skills were interacting with employees/managers.
- Strong problem-solving/decision making skills.
- Expert in analyzing situations, accessing risk and making decisions under pressure.
- Always the first point of contact for visitors and customers.
ISLA Assistant Manager
Behavior intervention services
Maryland Heights, MO
03.2022 - 06.2023
- Supervised and trained staff to work in assign clients home with developmental disabilities.
- Provided a clean, safe and organized home environment to enhance customer experience.
- Develop strong working relationships with staff, fostering positive work environments.
- Making sure their goals are attainable on their ISP.
- Their goals should have clear criteria for success, allowing the person to track their progress.
- Goals reflect the individuals value, interest and aspirations.
Private Caregiver
Various companies
St. Louis, MO
01.2014 - 02.2022
- Interacting in a positive manner when communicating with family members, nurses, physical and occupational therapist.
- Assisted the elderly with activities of daily living, transportation, to doctor appointments, getting out in the community.
- Encouraging them to continue living as independent as possible, and live life to the fullest.
- I worked on helping elderly clients, regain their independence by showing them how to break down house chores, in smaller tasks that they can handle.
- If they wanted to lead a healthier lifestyle, I would show them how to eat healthier meals, and exercising every day that are attainable for them to achieve.
Timeline
Shopper/Delivery Driver
Instacart
08.2024 - Current
Residential youth specialist
Missouri Baptist Children's Home and ministries
02.2024 - 08.2024
ISLA Assistant Manager
Behavior intervention services
03.2022 - 06.2023
Security Officer
Gateway Security Services
04.2020 - 01.2024
Private Caregiver
Various companies
01.2014 - 02.2022