Carla Rodriguez
Round Rock
Summary
I am a dynamic professional with hands-on experience in pre-trial services, adept at navigating complex challenges. Strong problem-solving skills and a proactive approach drive success in diverse environments. Recognized for adaptability, creativity, and a results-oriented mindset, consistently delivering impactful contributions. I am committed to advancing organizational goals and fostering positive outcomes through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Pre-Trial Services Officer
Screening Unit
02.2025 - Current
- Conducts interviews and risk assessment screening of individuals to assist the court in determining requirements of bail and/or indigence status for eligibility for court-appointed counsel.
- Assists in maintaining statistics for units’ development.
- Certified to run criminal history through TCIC/TLETS Mobile Access with the CCH Test provided by the Texas Department of Public Safety.
- As designee of the Court, appoints counsel to those defendants eligible for appointment.
- Serves as backup to Pretrial Specialists in court facilitating indigence screening for individuals released from custody.
ID Clerk
Nueces County Sheriff’s Office
07.2024 - 02.2025
- Prepares and reviews documents from arresting agencies and magistration for booking packets.
- Processes newly arrested individuals by taking Mugshots, fingerprinting through Livescan, ink prints and collecting DNA.
- Conducts interviews to gather the appropriate history for intake documents.
- Enters newly arrested individual’s information within Odyssey.
Sales Associate
Cathy’s Gifts and Boutique
11.2023 - 10.2024
- Assisted customers with purchasing items and reviewed customers purchases to issue refunds.
- Provided extraordinary customer service to improve the customer experience.
- Answered phone calls, informed customers about items within the boutique, boat rentals and tours and assisted in questions regarding the attached restaurant.
- Achieved a balanced cash drawer at the end of every shift
- Restocked merchandise daily and rearranged the floor plans weekly.
- Maintained the boat tour schedules.
Insurance Agent
Alba Insurance Agency
09.2019 - 05.2024
- Acted as a go-between client and the company to ensure effective communication and mutual satisfaction.
- Conducted client interviews and gathered information about potential clients to learn more about their unique situation.
- Provided dependable and reliable customer service to maintain and grow the client base.
- Maintained accurate, up-to-date files on 100 client’s information including coverages and premiums.
- Answered phone calls, informed customers about risk, exposures, and coverages.
- Accurately maintained all aspects of invoicing to include ensuring accuracy.
Eyewear Specialist
Visionworks
05.2019 - 05.2020
- Filed claims with vision and medical insurance companies to collect payment for optical services.
- Contacted patients when eyewear or contact lenses arrived in house.
- Answered phone calls about scheduling and maintained the optician's calendar.
- Provided extraordinary customer service to improve the customer experience.
- Effective cash handling procedures management.
Sales Associate/Solder
James Avery
08.2018 - 04.2019
- Listened to instructions from management and senior sales associates to increase personal output.
- Answered phone calls and informed customers about items within the store.
- Accurately handled different payment methods (cash, credit/debit cards, etc.).
- Provided extraordinary customer service to improve the customer experience.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05.2018
Associate of Science - Criminal Justice
South Plains College
Levelland, TX05.2016
Skills
- Leadership
- Problem Solving
- Adaptability
- SharePoint
- Patient
- Customer Service
- Bilingual (Spanish)
- Microsoft Office Suite
- Word
- PowerPoint
- Quick Learner
- 55 WPM
- Odyssey
- Livescan
- Teamwork
- Critical Thinking
- Court appearances
- Team collaboration
- Risk assessment
- Legal knowledge
- Interview techniques
- Reporting and documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pre-Trial Services Officer
Screening Unit
02.2025 - Current
ID Clerk
Nueces County Sheriff’s Office
07.2024 - 02.2025
Sales Associate
Cathy’s Gifts and Boutique
11.2023 - 10.2024
Insurance Agent
Alba Insurance Agency
09.2019 - 05.2024
Eyewear Specialist
Visionworks
05.2019 - 05.2020
Sales Associate/Solder
James Avery
08.2018 - 04.2019
Bachelor of Science - Criminal Justice
Texas State University
Associate of Science - Criminal Justice
South Plains College
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