Carla Roegler
Malvern
Summary
Dependable and adaptable customer service expert with a track record of delivering exceptional results. Known for excellent communication and teamwork skills, consistently contributing to improved service outcomes and mentoring initiatives.
Dedicated customer service representative with proven problem-solving skills and strong attention to detail. Successfully mentored new hires and implemented team incentives to enhance performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSSR III
Mediacom Communications
Red Oak, IA
07.2015 - 06.2023
- Answered customers calls about service issues.
- Sold communication services to customers and new customers.
- Helped new hires with selling services, going over troubleshooting with them.
- Setup team incentives.
- I have good customer service skills and loves to work with people.
Cashier
Dollar General
Glenwood, IA
07.2014 - 06.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register and ensured adequate change supply for smooth operations.
- Assisted in inventory management by restocking shelves and conducting product counts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored store environment to ensure cleanliness and safety standards were met consistently.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Kirkwood Community College
Vinton, IA05-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Problem resolution
Accomplishments
- Collaborated with team of 8-10 people in the development of establishing goals for new hires.
- Achieved team incentives by completing monthly reports with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved customers issues which led to retaining the customers at a better rate.
Certification
- Customer Service Training
- Retention Training
- Cable Training
- Internet Training
- Troubleshooting Training
- Phone Training
Timeline
CSSR III
Mediacom Communications
07.2015 - 06.2023
Cashier
Dollar General
07.2014 - 06.2015
High School Diploma -
Kirkwood Community College