Carla Rosas
Las Vegas
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Angulo Law Group
Las Vegas
04.2021 - Current
- Coordinated client assessments and developed tailored service plans for diverse populations.
- Facilitated communication between clients and service providers to enhance support access.
- Monitored client progress and adjusted care plans based on observed needs and feedback.
- Documented case notes accurately in compliance with regulatory standards and best practices.
- Advocated for clients' rights and needs within local service systems and agencies.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
Service Cashier
Chapman Las Vegas Dodge
Las Vegas
02.2020 - 09.2020
- Operated cash register to accept various payments for selected merchandise and services.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Accurately handled over $10,000 of payments daily in cash and credit cards payments for card holder products.
- Applied conversational Spanish abilities to connect with Different individuals and better serve individual needs.
- Managed cashier shifts and breaks.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions and transferred calls internally.
- Researched and quickly resolved customer issues.
- Transcribed and forwarded customer messages to Service Witter, Service Managers ETC.
- Answered up to 40 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Front Desk Receptionist
Chapman Chrysler Jeep
Las Vegas
10.2018 - 04.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Responded to inquiries and room requests made online, by phone or email.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained professional tone at all times, including during peak rush hours.
- Greeted customers, answered general questions and directed to appropriate locations.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cleaning Crew Member
Tmobile Arena
Las Vegas
04.2017 - 11.2019
- Maintained cleanliness of event spaces before and after shows at Tmobile Arena.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted in setting up cleaning schedules for high-traffic events and areas.
Cashier/Server
Wingstop
Las Vegas
10.2017 - 10.2018
- Helped customers find specific products, answered questions and offered product advice.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and obtained replacements for customers.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
Barista
Bronze Cafe
Henderson
02.2016 - 09.2017
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Merchandised display cases and promoted prepared foods.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained entire staff of baristas in new smoothie program offerings and procedures.
- Managed 8 team members, including scheduling, training and conflict resolution.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register, collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
Education
High School Diploma -
Valley High School
2839 Burnham Ave, Las Vegas, NV 89169Skills
- Loss prevention
- Merchandise stocking
- Cash management
- Cash register
- Customer assistance
- Credit and cash transactions
- Spanish translation
- Active listening
- Team building
- Communication
- Organization
Certification
- Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Manager
Angulo Law Group
04.2021 - Current
Service Cashier
Chapman Las Vegas Dodge
02.2020 - 09.2020
Front Desk Receptionist
Chapman Chrysler Jeep
10.2018 - 04.2020
Cashier/Server
Wingstop
10.2017 - 10.2018
Cleaning Crew Member
Tmobile Arena
04.2017 - 11.2019
Barista
Bronze Cafe
02.2016 - 09.2017
High School Diploma -
Valley High School