Carla Salas
Summary
Motivated individual with a strong background in hospitality and customer service. Recognized for detail-oriented approach and adaptability, contributing to improved guest experiences and streamlined processes. Prepared to support organizational goals through effective team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Omni Serv
2025.11 - 2026.02
- Assisted passenger in finding their gate and helped transfer to different terminals
- Monitored flight status updates, relaying information to travelers efficiently.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Communicated with bus drivers to address route changes and address delays and flight connections
- helped track missing items and luggage
Guest Service Representative
Metlife Stadium
2024.08 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted guests with ticketing processes, ensuring smooth entry and exit experiences.
- Collaborated with team members to enhance operational efficiency during events.
- Monitored crowd behavior, maintaining safety and security protocols throughout the venue.
Front Desk Receptionist
Urban Rose
2017.11 - 2021.10
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Package Sorter
UPS
2024.11 - 2025.07
- Sorted packages efficiently to ensure timely delivery and maintain workflow continuity.
- Operated scanning equipment to track package movement and verify shipping accuracy.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
Education
Associate of Applied Science - Hospitality Management (Travel And Tourism)
Hudson County Community College
Jersey City, NJ05.2027
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Data inputting
- Problem-solving
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Omni Serv
2025.11 - 2026.02
Package Sorter
UPS
2024.11 - 2025.07
Guest Service Representative
Metlife Stadium
2024.08 - Current
Front Desk Receptionist
Urban Rose
2017.11 - 2021.10
Associate of Applied Science - Hospitality Management (Travel And Tourism)
Hudson County Community College