Naim Palacios
Van Nuys,CA
Summary
Professional with experience in hospitality communication, equipped to handle high-pressure environments with grace and efficiency. Adept at managing multiple tasks, providing exceptional customer service, and ensuring seamless communication within hotel operations. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in switchboard operations, call management, and guest relations, with reliable and flexible approach to problem-solving.
Overview
8
8
years of professional experience
Work History
PBX Hotel Operator
Pendry West Hollywood
11.2022 - Current
- Answer incoming calls, take Guests orders/special requests with 100% accuracy
- Assist with e-mails, order supplies, update menu and information binders
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
Technician
Assurant
10.2021 - 11.2022
- Troubleshoot, diagnose, and resolve complex issues across a wide array of internet
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Technician
Asurion
05.2017 - 10.2021
- Meet or exceed key performance objectives including service and repair metrics
- Perform various inventory tasks such as counting and monitoring inventory levels
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Give intuitive technology advice to help customers get the most from their devices
Education
High School Diploma -
Century High School
Santa Monica, CA06-2008
Skills
- Reservation Management
- Switchboard Operation
- Excellent Phone Demeanor
- Computer Skills
- Typing Skills
- Multitasking and Organization
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
Languages
Spanish
Native or Bilingual
Timeline
PBX Hotel Operator
Pendry West Hollywood
11.2022 - Current
Technician
Assurant
10.2021 - 11.2022
Technician
Asurion
05.2017 - 10.2021
High School Diploma -
Century High School
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