Joseph Santiago
Springfield,MA
Summary
- Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front Gate Lead
Six Flags Hurricane Harbor
04.2020 - Current
- Enhanced visitor experience by providing friendly and efficient service at the front gate.
- Maintained a secure environment by diligently checking identification and verifying guest access.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Supported event staff during special occasions by managing guest check-in and ticket verification processes.
- Ensured smooth traffic flow by directing vehicles to appropriate parking areas and assisting with accessibility needs.
Education
High School Diploma -
Springfield High School Of Science And Technology
Springfield, MA06.2023
Skills
- Basic maintenance
- Surveillance monitoring
- Attention to detail
- Effective communication
- Incident reporting
- Computer proficiency
- Emergency response
- Gate operation
- Customer service excellence
Languages
Spanish
English
Professional Working
Timeline
Front Gate Lead
Six Flags Hurricane Harbor
04.2020 - Current
High School Diploma -
Springfield High School Of Science And Technology
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