Tarsha Sanders
Joint Base Mdl,NJ
Summary
Proven Security/Front Gate Attendant and Customer Service Representative with a track record of enhancing safety and customer satisfaction at Dreyer's Grand Ice Cream. Skilled in surveillance monitoring and fostering client relationships, achieved by prioritizing visitor screening and delivering exemplary service. Demonstrates strong policy enforcement and incident reporting abilities, ensuring a secure and welcoming environment.
Overview
10
10
years of professional experience
Work History
Security/Front Gate Attendant
Dreyer's Grand Ice Cream
03.2019 - 05.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened bags with physical inspections, wands, and x-ray technology.
- Investigated complaints and documented findings.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Completed hourly patrols of facility, grounds and perimeter.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Representative
Convergys
02.2014 - 04.2018
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science -
Austin Peay State University
Clarksville, TNSkills
- Security awareness
- Policy Enforcement
- Basic maintenance
- Visitor screening
- Surveillance monitoring
- Incident Reporting
- Threat Assessment
Timeline
Security/Front Gate Attendant
Dreyer's Grand Ice Cream
03.2019 - 05.2024
Customer Service Representative
Convergys
02.2014 - 04.2018
Associate of Science -
Austin Peay State University
Similar Profiles
Franklin AtemkengFranklin Atemkeng
Machine Operator at Dreyer's Grand Ice CreamMachine Operator at Dreyer's Grand Ice Cream
Karrenton IsabelKarrenton Isabel
Ingedient Feeder(IF) Manager at Dreyer's Grand Ice CreamIngedient Feeder(IF) Manager at Dreyer's Grand Ice Cream
Melissi GrefinMelissi Grefin
Ice Cream Maker at Dreyer's Grand Ice CreamIce Cream Maker at Dreyer's Grand Ice Cream