Carla Shackleford
Dynamic K9 Handler and former EIT Agent at Bank of America, skilled in fraud determination and client communication. Proven ability to enhance operational efficiency and maintain workplace safety. Expertise in mechanical assembly and task delegation, ensuring high-quality standards in fast-paced environments. Committed to achieving results through effective training and management.
Work History
K9 Handler/Trainer
11 Years 4 MonthsOwn and operate a small K9 training and breeding business as a side profession and hobby
Train working dogs for police, military, personal protection, and public obedience needs
Work with pet dogs on obedience and behavior training
Manage daily care, feeding schedules, exercise routines, and kennel operations
Handle marketing, customer communication, scheduling, and business promotion
Maintain safe and structured training environments for dogs and clients
EIT Agent
5 YearsCommunicated directly with clients regarding suspected fraudulent bank activity
Collected, documented, and reviewed sensitive customer information accurately
Filed fraud claims and entered detailed reports into the banking system
Promoted after two years to a decision-making role involving fraud determination reviews
Reviewed evidence and made final decisions regarding fraud or non-fraud claims
Maintained confidentiality while handling sensitive financial information
Worked in a high-volume environment requiring strong attention to detail and professionalism
Collaborated with team members to streamline communication processes, enhancing overall efficiency.
Supported the implementation of new software systems, providing training to colleagues on usage protocols.
Mechanical Assembly Technician
4 MonthsAssembled motors and mechanical components in a production environment
Followed safety procedures and assembly guidelines to maintain quality standards
Worked efficiently in a fast-paced manufacturing setting
Position ended due to company layoff