Summary
Overview
Work History
Education
Skills
Timeline
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Carl A. Simpson Jr

Carl A. Simpson Jr

Bridgeport,CT

Summary

Self-motivated professional accustomed to handling sensitive and confidential records while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data.

Overview

8
8
years of professional experience

Work History

Implementation Specialist

Nextgen Healthcare
Bridgeport, CT
08.2022 - Current
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Support Clients during Go-Live to support new products, new versions, or new workflows.
  • Own all client issues to completion, working with other internal experts to find resolution.
  • Review client-facing documentation to ensure accuracy and user-friendliness.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Medical Assistant

St. Vincent’s Medical Center/Cardiology
11.2016 - 08.2022
  • Administers Electrocardiogram (EKG), International Normalized Ratio Clinic (INR), Vital Sign and Blood Pressure checks daily for medical center patients,
  • Utilizes quality written and verbal communication skills to correspond with insurance companies for updated patient coverages
  • Organizes and maintains medical center files and patient medical chart information
  • Prior Authorization Medication Representative
  • Analyzing Claims/Appeals on behalf of patients.

Medical Assistant/Cardiac Testing

Yale-New Haven Health System
01.2022 - 03.2022
  • Performs cardiac stress testing, stress echo’s, nuclear stress testing
  • Cardiac holter monitors and event monitors
  • Clerical duties, which include faxing, phone calls to patients, as well as other physician offices
  • Utilizing strong verbal and nonverbal communication skills with the nurses and physicians.

Account Specialist

People’s United Bank
02.2016 - 11.2016
  • Consistently improved customer satisfaction through expert resolution of customer concerns
  • Responded to inquiries from customers & staff through various channels: email, phone, & fax
  • Inputted and updated customer claims and information for tellers and management
  • Sales of banking product

Education

Bachelor of Arts - General Studies: Concentration Business Studies

University of Bridgeport
Bridgeport, CT
05.2022

Associate of Arts -

Gateway Community College
New Haven, CT
05.2019

Skills

  • Proficient in
  • Microsoft Word, Power Point, Excel
  • Strong ability to communicate with individuals and groups
  • Excellent Communication and Interpersonal Skills
  • Project Management
  • Leadership Skills
  • Time Management
  • Problem Solving Skills
  • Training Implementation
  • Training Material Development
  • Issue and Resolution Tracking

Timeline

Implementation Specialist

Nextgen Healthcare
08.2022 - Current

Medical Assistant/Cardiac Testing

Yale-New Haven Health System
01.2022 - 03.2022

Medical Assistant

St. Vincent’s Medical Center/Cardiology
11.2016 - 08.2022

Account Specialist

People’s United Bank
02.2016 - 11.2016

Bachelor of Arts - General Studies: Concentration Business Studies

University of Bridgeport

Associate of Arts -

Gateway Community College

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Carl A. Simpson Jr