Carla Sims
Harvey,IL
Summary
Dedicated professional with a proven track record at the Chicago Transit Authority, excelling in customer service and station maintenance. Recognized for exceptional attention to detail and effective problem-solving skills, ensuring a clean and welcoming environment while enhancing passenger experiences. Highly dependable and adaptable, thriving in both team settings and independent roles.
Overview
12
12
years of professional experience
Work History
Rail Janitor
Chicago Transit Authority, CTA
06.2022 - Current
Maintained cleanliness and organization of the station to provide a welcoming environment. Mopped floors daily and ensured all surfaces were sanitized. Removed graffiti and performed various other cleaning tasks.
Customer Service Representative
Chicago Transit Authority, CTA
07.2014 - 06.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided accurate information regarding transit routes, schedules, and fares to enhance customer experience.
- Ensured safe and efficient travel experiences for all passengers on CTA services.
Education
Nursing
Olive Harvey College
Chicago, ILPhlebotomist - Phlebotomist
Phlebotomy School
Chicago, IL08.2016
Skills
Excellent attention to details
Fast learner
Highly dependable
Cleaning
Sanitization and cleaning
Work great with others and by myself
Fair and reasonable person
Timeline
Rail Janitor
Chicago Transit Authority, CTA
06.2022 - Current
Customer Service Representative
Chicago Transit Authority, CTA
07.2014 - 06.2022
Nursing
Olive Harvey College
Phlebotomist - Phlebotomist
Phlebotomy School