Hope Williams
Summary
Results-driven professional with extensive experience in customer service and team supervision. Skilled in problem-solving and fostering collaboration, ensuring high satisfaction levels and operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Rail Janitor
Chicago Transit Authority, CTA
Chicago, Illinois
10.2018 - Current
- Conducted routine inspections to identify cleaning needs and safety hazards, enhancing safety and cleanliness standards.
- Ensured cleanliness of transit facilities through regular cleaning routines.
- Followed safety protocols while using chemicals and cleaning agents properly.
- Assisted in training new staff on cleaning procedures and equipment use, fostering a knowledgeable and efficient team.
- Reported maintenance issues promptly to ensure a safe environment for patrons, contributing to overall facility safety.
Customer Service Supervisor
Office Max
Downers Grove, USA
12.2010 - 10.2018
- Supervised daily operations of customer service team, ensuring consistent service quality and efficiency.
- Trained and mentored staff on customer interaction best practices, enhancing team engagement and customer satisfaction.
- Resolved escalated customer issues to ensure satisfactory experiences.
- Monitored team performance, providing ongoing feedback to foster professional growth and accountability.
- Assisted in inventory management to support product availability for customers.
Customer Service Supervisor
Laz Parking at Hyatt Regency of Chicago
Chicago, USA
06.1998 - 10.2010
- Supervised and trained customer service staff to enhance service delivery and customer satisfaction.
- Resolved escalated customer disputes promptly, fostering positive relationships and loyalty.
- Process payroll for all employees accurately and on time.
- Coordinate with HR to update employee information promptly.
- Trained new staff on payroll procedures and system usage to ensure compliance and accuracy.
Education
Phalanx Family Services
Chicago, ILJob Readiness Training Program -
Central States SER, Jobs for Progress, INC.
Chicago, ILHigh School Diploma -
Manley Preparatory High School
Chicago, ILSkills
- Sanitation practices
- Facility cleaning
- Cleaning equipment
- Safety procedures
- Attention to detail
- Problem solving
- Team collaboration
- Customer service
- Sanitation practices
Accomplishments
- Sanitation practices
Facility cleaning
Cleaning equipment
Safety procedures
Attention to detail
Problem solving
Team collaboration
Customer service
Certification
- Custodial/Floor Tech, 2012
- CPR/First Aid, 2018
- Daycare Provider, 1999
References
Upon Request
Timeline
Rail Janitor
Chicago Transit Authority, CTA
10.2018 - Current
Customer Service Supervisor
Office Max
12.2010 - 10.2018
Customer Service Supervisor
Laz Parking at Hyatt Regency of Chicago
06.1998 - 10.2010
Phalanx Family Services
Job Readiness Training Program -
Central States SER, Jobs for Progress, INC.
High School Diploma -
Manley Preparatory High School