Carla Sitar-Bringas
National City,CA
Summary
Retail Store Manager with a proven ability to lead from the front, building high-performing, people-first teams that deliver exceptional customer experiences and measurable business results. Known for fostering engaged, self-sufficient teams, driving consistent execution and operational excellence, and creating a customer-first, experience-driven environment. Skilled in coaching, accountability, and culture building, fully aligned with T-Mobile’s Un-carrier values.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
San Diego, California
10.2016 - 02.2018
- Drove personal sales and KPIs by supporting customers one-on-one with a solution-focused, customer-first approach.
- Recognized as a highly motivated and goal-oriented contributor, consistently seeking opportunities to drive results.
- Delivered outstanding customer service, ensuring each interaction was personalized and solution-oriented.
- Assisted peers on the floor through modeling best practices and role-play, supporting a positive sales environment.
- Promoted to Keyholder in four months for strong individual performance and reliability.
Retail Associate Manager - HV Location
T-Mobile
San Diego, California
02.2018 - 10.2019
- Promoted directly into a high-volume store, demonstrating strong leadership potential and ability to thrive in fast-paced, high-performing environments.
- Supported the Store Manager in all operational and coaching responsibilities, ensuring the store ran efficiently and met performance goals.
- Trained, coached, and developed Mobile Experts to deliver strong sales performance, excellent customer experiences, and adherence to T-Mobile best practices.
- Maintained active sales floor presence, providing visibility, role-modeling, and hands-on support to drive engagement and results.
- Conducted role-plays, one-on-one coaching, and performance feedback, building confidence and skills across the team.
- Partnered with leadership to execute operational tasks, including inventory, merchandising, and compliance, while ensuring a customer-first environment.
Retail Store Manager
T-Mobile
San Diego, California
10.2016 - Current
- Built and sustained high-performing, people-first teams through intentional hiring, development, and coaching, fostering a culture of One Team, Together.
- Developed talent by delivering consistent training, feedback, and recognition, creating confident, self-sufficient Mobile Experts, and leaders.
- Led with accountability and care, setting clear expectations while celebrating wins and addressing performance opportunities.
- Drove strong business results by executing T-Mobile best practices, operational excellence, and performance-based coaching.
- Leveraged store performance insights to coach behaviors, elevate the customer experience, and deliver results.
- Created an inclusive, engaging environment aligned to the Un-carrier mindset, where both employees and customers felt valued.
- Championed a culture of ownership that empowered the team to deliver experiences—not just transactions
Education
Some College (No Degree) - Business Management
California State University, Chico
Chico, CASkills
- High-energy, people-first leadership
- Culture building & team engagement
- Strong follow-up & consistent execution
- Coaching & talent development
- Accountability with care
- Customer-first experience mindset
- Metric-driven performance coaching
- Ownership & self-accountability
Accomplishments
2018- Contributed to Chula Vista location winning Sprint nationwide JBL sales contest, resulted in the Store Manager earning a trip to the Super Bowl.
Timeline
Retail Associate Manager - HV Location
T-Mobile
02.2018 - 10.2019
Mobile Expert
T-Mobile
10.2016 - 02.2018
Retail Store Manager
T-Mobile
10.2016 - Current
Some College (No Degree) - Business Management
California State University, Chico