Brandon Meza
Overland Park,KS
Summary
Clear communicator and collaborative team player with unparalleled work ethic. Eager to take on increased responsibility and contribute to business success.
Familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Experienced with strong leadership and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Overland Park, KS
05.2019 - Current
- Kept customers up-to-date on latest devices and technology by performing frequent product demonstrations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Operated product tools, equipment, and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Forever 21
Overland Park, KS
07.2018 - 12.2018
- Trained and served as a peer coach for new sales associates.
- Organized products on racks and displays with focus on visual appeal
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Helped customers with questions, problems and complaints in person
- Worked collaboratively in team environment.
- Answered questions regarding store policies and merchandise
- Suggested accessories and complementary purchases.
- Verified all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Analyzed and processed product returns
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Professional Mover
Ray-Mac Contracting LLC.
Kansas City, KS
05.2018 - 08.2018
- Responsible for moving client's furniture and other house hold items onto a moving pod or trailer
Sorter
Fastenal Distribution Center
Edwardsville, KS
06.2016 - 09.2017
- Responsible for sorting boxes into the proper bins and reprinting bad labels on boxes
Education
Associate of Applied Science - HVAC
Johnson County Community College
Overland Park, KS05.2024
High School Diploma - undefined
Penn Foster Online High School
2016
Skills
- Cleanliness
- Time management
- Excellent sense of direction
- Fast learner
- Physically fit and agile
- Cash handling
- Expert in Customer Service
- Opening and closing procedures
- Social perceptiveness
- High energy
- Customer service focus
- Attention to detail
- Problem-solving skills
- Basic mathematical aptitude
- Deadline-driven
- Computer-savvy
- Safety-conscious
- Interpersonal skills
- Excellent people skills
- Able to persuade others effectively
Timeline
Mobile Expert
T-Mobile
05.2019 - Current
Sales Associate
Forever 21
07.2018 - 12.2018
Professional Mover
Ray-Mac Contracting LLC.
05.2018 - 08.2018
Sorter
Fastenal Distribution Center
06.2016 - 09.2017
Associate of Applied Science - HVAC
Johnson County Community College
High School Diploma - undefined
Penn Foster Online High School
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