Elena Santistevan
North Salt Lake,Utah
Summary
Customer focused candidate eager to contribute to team success through top-notch customer service, attention to detail and flexibility. Clear understanding of communicating effectively and maintaining customer relationships and training in problem-solving under pressure. Motivated to learn, grow and excel in the Air Transportation Industry.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-mobile
Bountiful
03.2022 - Current
- Trained team members on new mobile technologies and troubleshooting techniques.
- Analyzed customer feedback to refine sales strategies and improve product offerings.
- Developed training materials to support onboarding of new staff in mobile operations.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Machine Builder
Handi Quilter
North Salt Lake, Utah
05.2019 - 08.2022
- Increased customer satisfaction by resolving product issues.
- Carried out day-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted in training new employees.
- Assembles products on a high volume operation, rotating between tasks.
- Inspected assembled product to check for issues and meet quality standards.
Server
Olive Garden
Salt Lake City, Utah
03.2021 - 09.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
Sales associate
Burlington Coat Factory
Riverton, Utah
02.2018 - 04.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High school diploma - undefined
South pointe high school
West Jordan09.2018
Skills
- Multitasking abilities
- Customer service
- Basic math
- Teamwork
- Conflict resolution
- Critical thinking
- Reading comprehension
- Computer skills
- Analytical skills
- Clerical
- Building customer loyalty
- Positive customer engagement
- Adaptable and flexible
- Attention to detail
- Exceeding customer expectations
- Flexible hours
- Friendly and helpful
- Safety and cleanliness standards
- Safety practices
- Time management
Timeline
Mobile Expert
T-mobile
03.2022 - Current
Server
Olive Garden
03.2021 - 09.2021
Machine Builder
Handi Quilter
05.2019 - 08.2022
Sales associate
Burlington Coat Factory
02.2018 - 04.2019
High school diploma - undefined
South pointe high school