Mary Bridgette Knezek
Houston,TX
Summary
Results-driven individual with known strong analytical problem-solving and multitasking abilities in high-pressure environments. Skilled in conflict resolution and fostering teamwork, consistently improving operations and client satisfaction through effective communication and analytical thinking. Adaptable and detail-oriented individual with a solid background in sales and client consultation.
Overview
5
5
years of professional experience
Work History
Mobile Expert
Verge Mobile
Houston, TX
10.2020 - 10.2021
- Adapted quickly to new technologies and system updates within the store environment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Engaged in ongoing training to improve product knowledge and sales techniques.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor/Barista
Starbucks
Houston, TX
12.2018 - 09.2020
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Insurance Agent
Primerica
Houston, TX
04.2018 - 12.2019
- Educated clients on policy options and benefits to enhance decision-making processes.
- Conducted thorough needs assessments to align coverage with client goals and risk profiles.
- Provided training and mentorship to new agents, fostering a culture of continuous improvement.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Barista
HMSHost
Houston, TX
03.2018 - 07.2018
- Trained new staff on beverage preparation techniques and customer service best practices.
- Monitored inventory levels, placing orders for supplies to prevent shortages during peak hours.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
To-Go Specialist
Olive Garden
Houston, TX
11.2016 - 02.2018
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Brand Representative
Holister
Houston, TX
10.2016 - 10.2017
- Trained new staff on brand standards, ensuring consistency in customer experience and service quality.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
Education
Bachelor of Science - User Experience Design
Full Sail University
Winter Park, FL12-2026
Skills
- Complex Problem-solving
- Analytical thinking
- Operations and Project management
- Conflict resolution
- Documentation/ Data collection and reporting
- Multitasking Abilities
- Teamwork and collaboration
- Adaptability and flexibility
- Computer skills
Languages
Spanish
Native or Bilingual
Interests
- Historical Exploration
- Strategy Games
- Reading
- Crafting and DIY Projects
- Animal Care
- Design and Build Websites
- I like looking at the stars and learning about constellations
Timeline
Mobile Expert
Verge Mobile
10.2020 - 10.2021
Supervisor/Barista
Starbucks
12.2018 - 09.2020
Insurance Agent
Primerica
04.2018 - 12.2019
Barista
HMSHost
03.2018 - 07.2018
To-Go Specialist
Olive Garden
11.2016 - 02.2018
Brand Representative
Holister
10.2016 - 10.2017
Bachelor of Science - User Experience Design
Full Sail University