Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSHUA LAYEDRA

East Elmhurst

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy, offering 10 years of exceptional retail experience and sales expertise with talent for upselling. Solid team player with positive attitude and in-depth knowledge of the communications industry. Proficient in POS system operations and well versed in processing accurate sales transactions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
11.2012 - Current
  • Greet customers and ascertained customers needs
  • Develop positive customer relationships through friendly greetings and excellent customer service
  • Demonstrate use and care of merchandise & products
  • Contribute to team success by exceeding individual & team sales goals
  • Assisted and supported training of new sales associates.
  • Promoted to Key Holder after 24 months of employment
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Retail Sales Associate

Radioshack
09.2011 - 11.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

GED -

Flushing High School
Flushing, NY

Skills

  • Superior Work Ethic
  • Managing Customer Needs
  • Adaptable to Changing Demands
  • Sales Quotas
  • Team Training
  • Store Opening and Closing
  • Bank Deposits
  • Complex Problem-Solving

Certification

  • Apple Seed Program
  • Motorola Insiders Program
  • Samsung Elite Program
  • Google Ambassador

Timeline

Mobile Expert

T-Mobile
11.2012 - Current

Retail Sales Associate

Radioshack
09.2011 - 11.2012

GED -

Flushing High School

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JOSHUA LAYEDRA