Jeremy Korbini
Anna,TX
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations.
Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Virtual Jewelry Expert
Signet Jewelers
02.2022 - 07.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Lead
Signet Jewelers
08.2020 - 02.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Assistant General Manager
Signet Jewelers
09.2015 - 02.2020
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
Department Manager
Signet Jewelers
06.2014 - 09.2015
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Signet Jewelers
06.2013 - 06.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelors of Business Administration - Marketing And Management
Lamar University
Beaumont, TXSkills
- Originality and Creativity
- Handling Complaints
- Company Guidelines
- Persuasive Negotiations
- Computer Proficiency
- Problem Anticipation and Resolution
- Promotional Events
- Customer Loyalty
- Superior Work Ethic
- Adaptable to Changing Demands
- Creative Solutions
- Reporting and Performance Analysis
- Client Support
- Customer Inquiries
- Retail Industry Experience
- Critical Thinking
- Personal Sales
- Team Goals
- Customer Transactions
- Client Rapport-Building
- Telephone Etiquette
- Online Chat
- Canva
- Powerpoint
- Livechat Messaging
- Sales and Upselling
- Customer Service
- Teams
- Creatables
Timeline
Virtual Jewelry Expert
Signet Jewelers
02.2022 - 07.2023
Team Lead
Signet Jewelers
08.2020 - 02.2022
Assistant General Manager
Signet Jewelers
09.2015 - 02.2020
Department Manager
Signet Jewelers
06.2014 - 09.2015
Sales Associate
Signet Jewelers
06.2013 - 06.2014
Bachelors of Business Administration - Marketing And Management
Lamar University
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