Evelyn Villanueva
Indio,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Guest Experience Expert
Marriott International, Inc.
04.2024 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Scheduling Coordinator
Gastroenterology Associates
12.2022 - 03.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Verified eligibility status and insurance forms for upcoming appointments. Processed referrals.
Baker
Bagel Cafe
06.2021 - 11.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Vendor Assistant
Super Stellar Distribution LLC
06.2020 - 07.2021
- Reconciled inventory and customer orders regularly to monitor product availability.
- Organize; distribute and deliver 1500 units of bread each day.
- Load from up to 130 units of bread per stack onto trucks
- Maintain accurate customer records, sales receipts and transportation log
- Lifting multiple trays from up to 30 pounds each into individual stacks of 10
- Stocking merchandise in assigned stores
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05.2022
Skills
- Upselling strategies
- Patience and composure
- Brand representation
- Creative Thinking
- Inventory Management
- Organization and Time Management
- Superior Work Ethic
- Baking
- Hospitality and service industry background
- Resourcefulness
- Social media management
- Marketing
Timeline
Guest Experience Expert
Marriott International, Inc.
04.2024 - Current
Scheduling Coordinator
Gastroenterology Associates
12.2022 - 03.2024
Baker
Bagel Cafe
06.2021 - 11.2022
Vendor Assistant
Super Stellar Distribution LLC
06.2020 - 07.2021
High School Diploma -
Legacy High School
Similar Profiles
Cappi VonFangeCappi VonFange
Elite Customer Service Supervisior at Marriott International, Inc.Elite Customer Service Supervisior at Marriott International, Inc.
Taylor BakerTaylor Baker
Spa Concierge at Marriott International, Inc.Spa Concierge at Marriott International, Inc.
Diamond DiazDiamond Diaz
Front Desk Receptionist at Marriott International, Inc.Front Desk Receptionist at Marriott International, Inc.
Kyle CanovaKyle Canova
Director of Sales – Wholesale at Bumble Bee SeafoodsDirector of Sales – Wholesale at Bumble Bee Seafoods
JASON YOUNGJASON YOUNG
Lift Technician at Atlas Lift TechLift Technician at Atlas Lift Tech