Summary
Overview
Work History
Education
Skills
References
Timeline
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Edward Silva

Edward Silva

Mobile Expert
1306 Denver St. Edinburg,TX

Summary

Proactive professional, ready to leverage advanced communication skills and a strong commitment to teamwork to excel in a dynamic work environment. Demonstrates a keen ability to adapt and learn quickly, ensuring timely project completion and fostering positive relationships. Eager to contribute to visionary goals and drive success through innovative strategies and meticulous attention to detail. Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

7
7
years of professional experience

Work History

Mobile Expert

T-Mobile
07.2024 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Missions Associate - Sales

Assemblies Of God - U.S. Missions
08.2020 - 06.2024
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
  • Managed a team of sales representatives, consistently achieving monthly sales targets and revenue goals.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • 40-50hr/Week

Wearehouse Liaison - Sales Assistant

All American DME
06.2018 - 08.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered goods and products to customer on time and in excellent condition.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • 40 hours/Week.

Education

High School Diploma -

James Nikki Rowe High School
McAllen, Texas.
05.2001 -

Skills

Leadership Qualities

Decision-Making

Complex Problem-Solving

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References

  • John Paul Salinas, RSM, T-Mobile (956) 777-4710
  • Juan Rodriguez, RAM, T-Mobile (956) 655-1973

Timeline

Mobile Expert

T-Mobile
07.2024 - Current

Missions Associate - Sales

Assemblies Of God - U.S. Missions
08.2020 - 06.2024

Wearehouse Liaison - Sales Assistant

All American DME
06.2018 - 08.2020

High School Diploma -

James Nikki Rowe High School
05.2001 -

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Edward SilvaMobile Expert