Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eric Ruelas

Lancaster,California

Summary

Dynamic retail sales and customer service professional with a proven track record of driving performance and enhancing customer satisfaction. Expertise in problem-solving and project management, complemented by a collaborative approach that fosters teamwork and innovation. Committed to continuous learning and adapting to industry trends, ensuring contributions align with organizational goals and elevate overall success. Passionate about creating exceptional customer experiences while optimizing operational efficiency.

Overview

14
14
years of professional experience

Work History

Mobile Expert

T-Mobile
11.2011 - Current
  • Implemented effective strategies to provide complete wireless solutions, resulting in exceeding sales targets.
  • Achieved high customer satisfaction (CSAT) and net promoter score (NPS) through exceptional customer service and effective resolution of escalated issues.
  • Collaborated with leadership to execute monthly inventory assessments. Oversaw cash handling operations to maintain accuracy. Compiled and submitted daily financial reports and cash deposits.

Certified Sales Consultant

Subaru (LACARGUY)
11.2021 - 04.2024
  • Achieved and exceeded sales targets through proactive outreach via cold calls, emails, and texts, alongside providing trade-in valuations to service drive customers.
  • Ensured high gross profit deals through comprehensive knowledge of F&I products and tailored presentations of features and benefits to each client.
  • Executed thorough collection of confidential client data to support timely lease and loan funding while maintaining high standards of customer service.
  • Attained exceptional NPS and CSAT scores by sustaining a 90-day average of 9.5/10.

Education

Bachelor of Science - Business

University of Phoenix
Lancaster, CA
08.2025

Human Resource Management Certification - undefined

University of Phoenix
Lancaster, CA
10.2024

Skills

  • CRM software
  • F&I Program Graduate
  • Goals and performance
  • Bilingual
  • Team leadership experience
  • Strong communication and interpersonal skills

Certification

Human Resource Management

  • Certified, University of Phoenix - 10-2024

Languages

Spanish
Native or Bilingual

Timeline

Certified Sales Consultant

Subaru (LACARGUY)
11.2021 - 04.2024

Mobile Expert

T-Mobile
11.2011 - Current

Human Resource Management Certification - undefined

University of Phoenix

Bachelor of Science - Business

University of Phoenix
Eric Ruelas