Jovanni Flores
Buckeye,AZ
Summary
Customer-focused Retail/Sales Associate with solid understanding of retail & sales dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong customer moments. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
Work History
Mobile Sales Expert
T-Mobile
Goodyear, AZ
2022.04 - 2023.05
- Maintained knowledge of sales and promotions, return policies and security practices.
- Reviewed company portfolio of clients to flag delinquent accounts and identify high-performing accounts to target for future advertising and promotions.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
Front Store Clerk
Chevron
Buckeye, AZ
2021.05 - 2022.04
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers by providing information and resolving complaints.
- Counted and balanced cashier drawers.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Received deliveries, scanned packages and updated orders in internal database.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Youngker High School
Buckeye, AZ05.2018
Skills
- Customer Service
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Merchandise Recommendations
- Building Customer Loyalty
- Sales
- Order Processing
- Payment Processing
- Retail Loss Prevention
- Gathering Information
- Goal-Oriented
- Multi-Tasking Strength
- Reading Comprehension Skills
- Outgoing Personality
- Quality Assurance
- Answering Questions
- Resolving Issues
- CRM Software
- Account Documentation
- Call Handling
- Customer Needs Assessment
Experience
- (Remote) Customer Experience Consultant
Tempe, AZ
CarMax / 2023-2024
Utilizing multiple systems at once during a remote work environment to secure & take customer moments/selling product. Using previous customer experience mainly during a sales role + assisted customers with providing information + reviewing documents.
Timeline
Mobile Sales Expert
T-Mobile
2022.04 - 2023.05
Front Store Clerk
Chevron
2021.05 - 2022.04
High School Diploma -
Youngker High School