Summary
Overview
Work History
Education
Skills
Timeline
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Travis Henson

Seatac,WA

Summary

Outgoing Wireless Sales Associate offering 7 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

10
10
years of professional experience

Work History

Mobile Expert

T-Mobile
04.2017 - Current
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Completed 80 point inspections on customer devices to insure quality working condition
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted and supported training of new sales associates.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.

Sales Associate

Best Buy
02.2014 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

Education

AA - Graphic Design

Highline College
Seattle, WA
02.2011

Skills

  • Suggestive Selling
  • Device Inspection
  • Inventory Oversight
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Timely Project Completion
  • Sales Assistance
  • Financing Options
  • Building Customer Loyalty
  • Data Management

Timeline

Mobile Expert

T-Mobile
04.2017 - Current

Sales Associate

Best Buy
02.2014 - 04.2017

AA - Graphic Design

Highline College

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