Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEN GILIO

Lee's Summit,MO

Summary

High-energy Server/Bartender skilled at welcoming guests, proven relationship-building and time management skills in fast-paced restaurant environments. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

12
12
years of professional experience

Work History

Virtual Retail Mobile Expert

T-Mobile
Overland Park, KS
08.2017 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server/Bartender Trainer

Applebees
Lees Summit, MO
10.2014 - 08.2017
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.

Floor Lead

ShowingTime Appointment Center
Overland Park, KS
09.2012 - 09.2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Trained staff on how to improve customer interactions.
  • Assisted with development of the call center's operations, quality and training processes.
  • Trained new employees on processes to promote efficiency and productivity team-wide.

Education

MEDICAL ASSISTING

Pinnacle Career Institute
Kansas City
2013

Skills

  • Reliable team worker
  • Guest Engagement
  • Suggestive Selling
  • Food safety understanding
  • Positive and professional
  • Professional Appearance
  • Order Accuracy
  • Salesmanship
  • Reliable
  • Conflict Resolution
  • Excellent Communication
  • Friendly, Positive Attitude

Timeline

Virtual Retail Mobile Expert

T-Mobile
08.2017 - Current

Server/Bartender Trainer

Applebees
10.2014 - 08.2017

Floor Lead

ShowingTime Appointment Center
09.2012 - 09.2014

MEDICAL ASSISTING

Pinnacle Career Institute

Similar Profiles

CREATE PROFILE
KRISTEN GILIO