Blake Messmore
Customer Care Expert
Wichita
Summary
Applicant with years of experience in telecommunications and a high capacity to learn, succeed, and work
in demanding environments. Determined and eager to develop proficiency in new skills to produce the best possible results. I look forward to applying knowledge gained after earning my Bachelor's Degree in Computer Science in November 2024.
Overview
10
10
years of professional experience
Work History
Virtual Retail Mobile Expert
T-Mobile
06.2023 - Current
- Built relationships with customers to encourage them to join the company.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Care Expert
T-Mobile
11.2017 - 06.2023
- Conditioned to work under pressure in a fast paced environment where communication and multitasking is essential
- Coordinated real time responses during customer communications while researching complex issues
- Built long-term, loyal customer relations by providing top-notch service and detailed resolutions
- Ability to handle customer complaints and resolve problems in a calm and efficient manner
- Adept in learning new skills, information, and policies and applying them on a daily basis
Manager and Trainer
Greater Wichita YMCA
02.2015 - 09.2017
- Trained and mentored upcoming managers and membership associates
- Led and supervised a staff of membership associates while exercising leadership skills
- Demonstrated the utmost of safety standards for associates and members alike
- Maintained building operations and facilities
- Practiced exceptional customer service skills by engaging with members, building relationships, and providing knowledgeable service
Education
Bachelor of Science - Computer Science - Software
Colorado Technical University
Colorado Springs, CO 05.2001 -
Skills
- Eager and Attentive Learner
- Customer and Peer Relationship Management
- Adaptable and Resourceful
- Creative Problem Solver
- Fundamental Knowledge of Computer Systems and Networks
- Time Management
- Effective Communicator
- Efficient Worker
Accomplishments
- Graduated with Bachelor's in Computer Science (Nov 2024)
- Successfully trained numerous classes of new hires, both in the U.S. and the Philippines (T-Mobile, 2021)
- Completed interim roles across multiple departments (T-Mobile, 2018-2022)
- Multiple top performer awards (T-Mobile, 2018-2022)
- National Recognition from Executive Leadership for superb customer management (T-Mobile, 2019)
- Career Advantage Graduate (T-Mobile, 2019)
- Technical Support Graduate (T-Mobile, 2019)
- Bright Spot Award (Greater Wichita YMCA, 2017)
- Outstanding Customer Service Award (Greater Wichita YMCA, 2015)
Hobbies
- Hiking, running, and rock climbing
- Fishing
- Learning computer skills
- Reading
Timeline
Virtual Retail Mobile Expert
T-Mobile
06.2023 - Current
Customer Care Expert
T-Mobile
11.2017 - 06.2023
Manager and Trainer
Greater Wichita YMCA
02.2015 - 09.2017
Bachelor of Science - Computer Science - Software
Colorado Technical University
05.2001 -
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