ANGELINA JENSEN
Lee's Summit,MO
Summary
Adaptable and growth-driven professional with extensive experience in customer engagement, virtual support, sales, and operations. Skilled in digital communication, problem-solving, and relationship building across retail, healthcare, and business environments. Known for delivering high-quality service, managing complex interactions, and maintaining strong performance in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Mobile Expert, Virtual Retail
T-Mobile
04.2025 - Current
- Deliver high-quality customer experiences in virtual retail environments.
- Assess customer needs, simplify complex technology, and recommend personalized solutions.
- Manage digital communication channels and support customers with technical and service-related issues.
- Build rapport quickly and maintain strong customer satisfaction and sales performance.
Business Account Expert
T-Mobile
11.2023 - 04.2025
- Managed daily communication with business clients via phone, email, and virtual meetings.
- Researched customer requirements and identified new business opportunities.
- Used account management and solution-based selling to recommend tailored wireless and data services.
- Strengthened and expanded accounts through consistent follow-up and relationship building.
Patient Scheduling Coordinator
Pediatric Dental Specialists
07.2022 - 10.2023
- Handled high-volume inbound calls for multiple clinic locations.
- Scheduled and modified patient appointments and provided reminders.
- Verified insurance updates and maintained accurate patient records.
- Supported smooth daily operations and ensured a positive patient experience.
Business Development Center Representative
Cable Dahmer Automotive Group
11.2019 - 06.2022
- Engaged customers through inbound/outbound calls, emails, and texts across multiple dealerships.
- Scheduled appointments and maintained long-term customer communication.
- Responded quickly to online inquiries using scripts, templates, and CRM tools.
- Collaborated with sales teams and management to improve processes and customer experience.
Call Center Representative / BDC Representative
Lee’s Summit Subaru
06.2018 - 05.2019
- Managed inbound/outbound calls to schedule sales appointments.
- Greeted showroom visitors and supported reception and administrative tasks.
- Assisted management with paperwork and maintained strong customer communication.
Education
High School Diploma -
Lee’s Summit West High School
Lee's Summit, MO05.2016
Skills
- Client support
- Digital administrative support
- Sales proficiency
- Strategic account oversight
- Experience with CRM platforms
- Virtual correspondence
- Calendar management
- Systematic troubleshooting
- Collaborative networking abilities
- Strategic issue analysis
- Skilled in prioritizing concurrent responsibilities
- Operational efficiency enhancement
Accomplishments
- February 2026
- September 2024
VR Inbound/Outbound Sales Pilot
Participated in a virtual retail sales pilot focused on optimizing inbound and outbound customer engagement. Provided feedback on workflow, customer experience, and sales processes to support future program development.
TFB Voice Pilot
Contributed to a voice‑based communication pilot aimed at improving call handling efficiency and customer experience. Tested new tools, documented findings, and supported rollout recommendations.
Timeline
Mobile Expert, Virtual Retail
T-Mobile
04.2025 - Current
Business Account Expert
T-Mobile
11.2023 - 04.2025
Patient Scheduling Coordinator
Pediatric Dental Specialists
07.2022 - 10.2023
Business Development Center Representative
Cable Dahmer Automotive Group
11.2019 - 06.2022
Call Center Representative / BDC Representative
Lee’s Summit Subaru
06.2018 - 05.2019
High School Diploma -
Lee’s Summit West High School