Summary
Overview
Work History
Education
Skills
DYI (do it yourself)
Timeline
AssistantManager

CARLA L SKAGGS

Cincinnati,OH

Summary

I have worked for UHC for 22.5 years, I was a work from home rep and needed very little micro managing, I am very detailed, organized and willing to learn knew skills, I am a knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. I was a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Overview

23
23
years of professional experience

Work History

Provider Customer Service Representative

United Healthcare Group
01.2001 - 09.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Wayne High School
Huber Heights, OH
05.1985

Skills

Commercial plans

Medicare/Medicaid plans

NDC (National Drug Code)

Benefits/Eligibility

Claims details

Authorizations

Data Entry

Verifying information

HIPPA Guidelines

Applying SOPs

Multitasking in different systems and using 3 screens

DYI (do it yourself)

I love watching and attempting to do it yourself videos, it has been my go to and a hobby I enjoy working on to accomplish the final outcomes from the videos!  

Timeline

Provider Customer Service Representative

United Healthcare Group
01.2001 - 09.2023

High School Diploma -

Wayne High School

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CARLA L SKAGGS