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Carla Smith
Urbandale,IA
Summary
Dynamic leader with a proven track record at Majestic Massage and DAY Spa, excelling in customer relations and business planning. Demonstrated ability to exceed targets, enhance team collaboration, and drive financial growth. Skilled in fostering strong relationships and meticulous attention to detail, significantly boosting company reputation and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner
Majestic Massage and DAY Spa
Urbandale
01.2010 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Line Lead Assistant
CMC
Huxley, IA
04.2023 - 01.2024
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Monitored product quality to achieve superior quality reputation.
Assembly Line Production Worker
Iowa Staffing
Des Moines, IA
02.2021 - 02.2023
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Concession Stand Manager
Wells Fargo Arena
Des Moines, IA
01.2021 - 02.2023
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Conducted regular financial analyses to identify areas of improvement in budget management and profit margins.
Education
Associate of Science - Applied Psychology
University of Nebraska At Omaha
Omaha, NEAssociate of Science - Water Treatment
ARMY NATIONAL GUARD
Ft McCoy WisconsinAssociate of Science - COOK SUPPLY SGT AND WATER TREATMENT
ARMY NATIONAL GUARD
CAMP DODGE JOHNSTON OWASkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Work Planning and Prioritization
- Relationship Building
- Business Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Public Accountant(CPA)- National Association of State Boards of Accountancy.
Interests
Timeline
Line Lead Assistant
CMC
04.2023 - 01.2024
Assembly Line Production Worker
Iowa Staffing
02.2021 - 02.2023
Concession Stand Manager
Wells Fargo Arena
01.2021 - 02.2023
Business Owner
Majestic Massage and DAY Spa
01.2010 - Current
Associate of Science - Applied Psychology
University of Nebraska At Omaha
Associate of Science - Water Treatment
ARMY NATIONAL GUARD
Associate of Science - COOK SUPPLY SGT AND WATER TREATMENT
ARMY NATIONAL GUARD