Carla Suny

• Lead & Managed Goals of Care Program that supported 8 branches across Pennsylvania.
• Obtained & reviewed clinical records, Identified individual patient/family needs through patient/family support meetings to address complex emotions, as well as, any unmet Health care educational needs in order to construct a clear outline of patient/family needs and goals.
• Advocated Healthcare goals/needs with clinicians and health entities involved.
• Review appropriate support services & Initiate support services when desired / Palliative, Hospice and Home care.

• Responded to and investigated complaints and concerns of patients.
• Educated health care professionals on ways to humanize patients' experiences.
• Evaluated patient satisfaction and made suggestions for changes or improvements.
• Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.

• Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
• Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
• Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
• Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.

• Implemented creative pain management strategies tailored to individual patient needs, alleviating discomfort while minimizing side effects from medications.
• Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
• Evaluated the effectiveness of current patient care plans through regular reviews, identifying areas for improvement and adjusting interventions accordingly.
• Mentored new hospice case managers, sharing insights and best practices

Triage management & care