Carla Sylla
Benefits & Eligibility Social Worker
Rockford,TN
Summary
Accomplished Benefits and Eligibility Social Worker with a proven track record at the Commonwealth of Massachusetts-DTA, adept in case management and crisis assessment. Excelled in connecting families with essential services, enhancing client self-sufficiency. Skilled in conflict resolution, demonstrating exceptional attention to detail and client advocacy. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
06.2015 - 11.2021
- Determining initial and ongoing eligibility for transitional assistance programs.
- Conducting interactive interviews, employing the agencies' PC based eligibility system.
- Obtaining and verifying client information.
- Calculating accurate benefit levels.
- Performing all tasks related to case maintenance and case management. Including referrals to other state agencies.
- Preparing and delivering explanations of eligibility decisions.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Stabilization Case Manager
New England Farm Workers Council
11.2012 - 06.2015
- Developing, Implementing, and updating housing stabilization plans.
- Assisting Shelter Families in maintaining their apartment.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assist Shelter Case Workers in the development of a Re-housing and Stabilization Plan.
- Cultivated successful landlord-tenant relationships, including monthly communication, and provided mediation when necessary.
- Maintained working relationship with the Department of Housing and Community Development staff, both on a state and local level.
Direct Support Advocate
YWCA of Springfield
12.2011 - 04.2015
- Provided direct care, advocacy, and crisis intervention to individuals and families affected by Domestic Violence, Teen Pregnancy and substance abuse.
- Provided hotline support for emergency and community based callers.
- Safety planning for the individuals at risk.
- Completed intakes by phone, and made assessments for individuals to provide necessary services.
Support Worker
Mental Health Association
09.2011 - 06.2013
- Assisted clients, in a home setting, with daily living needs to maintain self-esteem and general wellness.
- Communicating with key agencies and service providers in the community.
- Teaching skills like personal hygiene and proper social behaviors.
- Taking client on shopping trips.
- Preparing meals, snacks and drinks for client.
- Administering medications to client and completing essential paperwork.
- Ensure the security and safety of the home is maintained at all times.
- Taking client to social events and appointments.
- Assisted with money management.
Education
High School Diploma -
Bridge Academy
Springfield, MA 05.2001 -
Skills
Conflict Resolution
Case Management
Community Referrals
Client Advocacy
Crisis Assessment
Client Confidentiality
Case Documentation
Family Case Management
Attention to Detail
Attended 40 hour Domestic Violence and Sexual Assault Training
Social Services
Accomplishments
- Received a citation for Outstanding work, from the Governor of Massachusetts.
- Completed Aspiring Supervisors Program through the Commonwealth of Massachusetts.
- 40 Hour Domestic Violence and Sexual Assault training.
Timeline
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
06.2015 - 11.2021
Stabilization Case Manager
New England Farm Workers Council
11.2012 - 06.2015
Direct Support Advocate
YWCA of Springfield
12.2011 - 04.2015
Support Worker
Mental Health Association
09.2011 - 06.2013
High School Diploma -
Bridge Academy
05.2001 -