Carla Sylla
Benefits & Eligibility Social Worker
Rockford,TN
Summary
Accomplished Benefits and Eligibility Social Worker with a proven track record at the Commonwealth of Massachusetts-DTA, adept in case management and crisis assessment. Excelled in connecting families with essential services, enhancing client self-sufficiency. Skilled in conflict resolution, demonstrating exceptional attention to detail and client advocacy. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
2015.06 - 2021.11
- Determining initial and ongoing eligibility for transitional assistance programs.
- Conducting interactive interviews, employing the agencies' PC based eligibility system.
- Obtaining and verifying client information.
- Calculating accurate benefit levels.
- Performing all tasks related to case maintenance and case management. Including referrals to other state agencies.
- Preparing and delivering explanations of eligibility decisions.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Stabilization Case Manager
New England Farm Workers Council
2012.11 - 2015.06
- Developing, Implementing, and updating housing stabilization plans.
- Assisting Shelter Families in maintaining their apartment.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assist Shelter Case Workers in the development of a Re-housing and Stabilization Plan.
- Cultivated successful landlord-tenant relationships, including monthly communication, and provided mediation when necessary.
- Maintained working relationship with the Department of Housing and Community Development staff, both on a state and local level.
Direct Support Advocate
YWCA of Springfield
2011.12 - 2015.04
- Provided direct care, advocacy, and crisis intervention to individuals and families affected by Domestic Violence, Teen Pregnancy and substance abuse.
- Provided hotline support for emergency and community based callers.
- Safety planning for the individuals at risk.
- Completed intakes by phone, and made assessments for individuals to provide necessary services.
Support Worker
Mental Health Association
2011.09 - 2013.06
- Assisted clients, in a home setting, with daily living needs to maintain self-esteem and general wellness.
- Communicating with key agencies and service providers in the community.
- Teaching skills like personal hygiene and proper social behaviors.
- Taking client on shopping trips.
- Preparing meals, snacks and drinks for client.
- Administering medications to client and completing essential paperwork.
- Ensure the security and safety of the home is maintained at all times.
- Taking client to social events and appointments.
- Assisted with money management.
Education
High School Diploma -
Bridge Academy
Springfield, MA 2001.05 -
Skills
Conflict Resolution
Accomplishments
- Received a citation for Outstanding work, from the Governor of Massachusetts.
- Completed Aspiring Supervisors Program through the Commonwealth of Massachusetts.
- 40 Hour Domestic Violence and Sexual Assault training.
Timeline
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
2015.06 - 2021.11
Stabilization Case Manager
New England Farm Workers Council
2012.11 - 2015.06
Direct Support Advocate
YWCA of Springfield
2011.12 - 2015.04
Support Worker
Mental Health Association
2011.09 - 2013.06
High School Diploma -
Bridge Academy
2001.05 -
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