Carla Sylla
Rockford,TN
Overview
10
10
years of professional experience
Work History
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
Holyoke, MA
01.2015 - 01.2021
- Determining initial and ongoing eligibility for transitional assistance programs.
- Conducting interactive interviews, employing the agencies' PC based eligibility system.
- Obtaining and verifying client information.
- Calculating accurate benefit levels.
- Performing all tasks related to case maintenance and case management. Including referrals to other state agencies.
- Preparing and delivering explanations of eligibility decisions.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Call Center experience
Stabilization Case Manager
New England Farm Workers Council
Holyoke, MA
01.2012 - 01.2015
- Developing, Implementing, and updating housing stabilization plans.
- Assisting Shelter Families in maintaining their apartment.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assist Shelter Case Workers in the development of a Re-housing and Stabilization Plan.
- Cultivated successful landlord-tenant relationships, including monthly communication, and provided mediation when necessary.
- Maintained working relationship with the Department of Housing and Community Development staff, both on a state and local level.
Direct Support Advocate
YWCA of Springfield
Springfield, MA
01.2011 - 01.2015
- Provided direct care, advocacy, and crisis intervention to individuals and families affected by Domestic Violence, Teen Pregnancy, and substance abuse.
- Provided hotline support for emergency and community-based callers.
- Safety planning for the individuals at risk.
- Completed intakes by phone, and made assessments for individuals to provide necessary services.
Support Worker
Mental Health Association
Springfield, MA
01.2011 - 01.2013
- Assisted clients, in a home setting, with daily living needs to maintain self-esteem and general wellness.
- Communicating with key agencies and service providers in the community.
- Teaching skills like personal hygiene and proper social behaviors.
- Taking client on shopping trips.
- Preparing meals, snacks and drinks for client.
- Administering medications to client and completing essential paperwork.
- Ensure the security and safety of the home is always maintained.
- Taking client to social events and appointments.
- Assisted with money management.
Timeline
Benefits, Eligibility and Referral Social Worker
Commonwealth of Massachusetts-DTA
01.2015 - 01.2021
Stabilization Case Manager
New England Farm Workers Council
01.2012 - 01.2015
Direct Support Advocate
YWCA of Springfield
01.2011 - 01.2015
Support Worker
Mental Health Association
01.2011 - 01.2013
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