Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Thomas

Ocoee,FL

Summary

To obtain a Licensed Practical Nurse (LPN) position where I can apply my skills in patient care, medical terminology, and healthcare operations to provide quality service and support to patients and healthcare teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

Orlando Beauty Supply
05.2020 - Current


  • Coordinated healthcare product sales, educating customers on product benefits.
  • Built strong customer relationships, resolving concerns to improve satisfaction.
  • Trained staff in product knowledge and sales techniques.

Customer Service Representative

Nations Benefits
12.2023 - 04.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Member Service Representative

USF Federal Credit Union
02.2022 - 09.2022
  • Managed sensitive client information with confidentiality and accuracy.
  • Communicated clearly and empathetically to resolve service issues.
  • Maintained meticulous records of client interactions.

Education

Florida Technical College
Orlando, FL
06.2022

Valencia College
Orlando, FL
08.2019

No Degree - Practical Nursing

South College
Knoxville, TN
06-2026

Skills

  • Patient Care
  • Medical Terminology
  • Data Collection
  • Insurance Verification
  • Medical Billing
  • Microsoft Office
  • CRM Systems
  • Customer Service

Certification

First Aid Certification, BLS Certification, CPR Certification

Languages

French
Professional Working

Timeline

Customer Service Representative

Nations Benefits
12.2023 - 04.2025

Member Service Representative

USF Federal Credit Union
02.2022 - 09.2022

Sales Manager

Orlando Beauty Supply
05.2020 - Current

Valencia College

Florida Technical College

No Degree - Practical Nursing

South College

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