Carla Vigil
Pembroke Pines,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Executive Matchmaker
It's Just Lunch
01.2023 - 07.2024
- Leveraged networking events to foster professional connections within the industry and expand our reach to potential clients.
- Improved client retention rates by consistently delivering exceptional customer service throughout the matchmaking process.
- Coached clients on dating best practices, enhancing their confidence and communication skills in romantic situations.
- Maintained strict confidentiality regarding sensitive client information, fostering trust in our services among all parties involved.
Sales
Norwegian Cruise Line
08.2019 - 03.2021
- Streamlined booking processes for increased efficiency and accuracy in managing client reservations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Conducted thorough research on various cruise lines, ships, destinations, and itineraries to provide expert advice to clients.
- Collaborated with sales and marketing teams to develop targeted promotions that drove bookings and increased revenue.
- Successfully negotiated with suppliers for exclusive deals and promotions, resulting in increased value for clients.
Final Underwriter
ONE PARK FINANCIAL
11.2018 - 04.2019
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Retention Specialist
DISH NETWORK
05.2017 - 06.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.
Resident Representative
ALTIS AT SHERIDAN VILLAGE
04.2014 - 08.2015
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
Stay at home mom
10.2010 - 05.2014
- During this gap in employment, I was able and decided to be a stay at home mom to raise my daughter
Licensed Insurance Agent
Humana
05.2005 - 09.2010
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
Education
0215 - LIFE INCL VAR ANNUITY & HEALTH -
Licensed in Electrolysis and Laser Tech - undefined
Celebrity School of Beauty
Miami, FL08.2022
Licensed Esthetician - undefined
Celebrity School of Beauty
Miami, FL02.2022
Skills
- Quality management
- Team player
- Customer-oriented
- Critical thinking
- Conflict resolution
- Microsoft Excel
- Call management
- Microsoft PowerPoint
- Microsoft Office Suite
- De-escalation techniques
- Dispute resolution
Languages
Bilingual Fluent in Spanish and English
Timeline
Executive Matchmaker
It's Just Lunch
01.2023 - 07.2024
Sales
Norwegian Cruise Line
08.2019 - 03.2021
Final Underwriter
ONE PARK FINANCIAL
11.2018 - 04.2019
Retention Specialist
DISH NETWORK
05.2017 - 06.2018
Resident Representative
ALTIS AT SHERIDAN VILLAGE
04.2014 - 08.2015
Stay at home mom
10.2010 - 05.2014
Licensed Insurance Agent
Humana
05.2005 - 09.2010
Licensed in Electrolysis and Laser Tech - undefined
Celebrity School of Beauty
Licensed Esthetician - undefined
Celebrity School of Beauty
0215 - LIFE INCL VAR ANNUITY & HEALTH -
Similar Profiles
Jayde HernandezJayde Hernandez
Marketing Director at Apple Spice Box Lunch and Catering CompanyMarketing Director at Apple Spice Box Lunch and Catering Company
Corey TruesdellCorey Truesdell
Restaurant Busser at Shack Breakfast and LunchRestaurant Busser at Shack Breakfast and Lunch
Wren BelcherWren Belcher
Level 2 Part Time Assistant Manager at Box LunchLevel 2 Part Time Assistant Manager at Box Lunch
Lorna ThompsonLorna Thompson
Customer Service Agent at Envoy AirlinesCustomer Service Agent at Envoy Airlines
Anish Ram Reddy MaramAnish Ram Reddy Maram
Secretary at University of Florida Pride Student UnionSecretary at University of Florida Pride Student Union