SHIRLEY VALVERDE
Miami,FL
Summary
Dependable Customer Service worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Good at working with groups, managing time to get the job done.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Executive Matchmaker
EXECUTIVE MATCHMAKER, ITS JUST LUNCH
MIRAMAR, FL
04.2021 - Current
- Created hundreds of matches, resulting in marriage, employment, and other significant life events.
- Coached clients and employees on effective dating techniques, including successful online strategies, flirting skills, pacing of relationships as well as differences in the male/female psychology.
- Interview and screen men and woman for client matchmaking, exclusive events, coaching and facilitating dates and feedback.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming information requests for several busy executives.
Lead Dispatcher
Roadway Towing
Doral, FL
01.2020 - 04.2020
- Conferred with the customer and team supervisors to address and resolve service needs.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Title Clerk
CarBrain
Miami Lakes, FL
07.2019 - 01.2020
- Organized and prepared tax and title documents to transfer ownership of property.
- Entered title and vehicle information into One World NetSuite.
- Arranged payoff checks for trade-ins and new vehicles.
- Maintained control log of vehicle certificates of origin and titles.
Customer Service Representative
Copart
Miami, United States
10.2017 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Traveled to Copart locations nationwide for training of new hires, aiding yards, and helping under CAT conditions.
Education
Bachelor of Arts - Law
Broward College
Skills
Dependable and Responsible
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Executive Matchmaker
EXECUTIVE MATCHMAKER, ITS JUST LUNCH
04.2021 - Current
Lead Dispatcher
Roadway Towing
01.2020 - 04.2020
Title Clerk
CarBrain
07.2019 - 01.2020
Customer Service Representative
Copart
10.2017 - 06.2019
Bachelor of Arts - Law
Broward College
Similar Profiles
Lori YoumansLori Youmans
Owner - Sales & Event Planning at Matchmaker MediaOwner - Sales & Event Planning at Matchmaker Media
Charley PaoneCharley Paone
Data Entry Intern at Bonnie Winston MatchmakerData Entry Intern at Bonnie Winston Matchmaker
Jayde HernandezJayde Hernandez
Marketing Director at Apple Spice Box Lunch and Catering CompanyMarketing Director at Apple Spice Box Lunch and Catering Company