Carla Waddy
Data Processing
Atlanta,United States
Summary
Excellent communicator with over 20 years of Customer Service Representative experience in demanding call center environments. Self motivated and dependable while achieving performance with minimal supervision. Has worked remotely for over 15 years.
Overview
20
20
years of professional experience
Work History
Customer Migration Partner
TEKsystems (T-mobile)
02.2021 - 07.2022
- Researched and resolved complex issues discovered during migrations.
- Coordinated data migration activities for ongoing projects to confirm alignment with prescribed timelines and execution milestones.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Support Representative
Comcast
06.2019 - 02.2021
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided Tier 1 it support to non-technical internal users through desk top support
- Documented transactions and support in system for future reference and addition to knowledge base.
- Managed high levels of call flow responded to technical support needs.
Customer Service Coach/Escalation
Sprint
05.2003 - 03.2019
- Handled escalated issues/Complaint resolution
- Staff education and training
- MS office proficiency/Computer proficiency
- Handled high volume calls/ 100+ calls a day
- Informed customers on billing procedures, also processed payments
- Time management skills
- Scheduled classes based on availability of classrooms, equipment or instructors.
Education
Bachelor of Arts - Accounting and Finance
University of Cincinnati
Cincinnati, OHSkills
- Word processing
- Report drafting
- Error detection
Timeline
Customer Migration Partner
TEKsystems (T-mobile)
02.2021 - 07.2022
Technical Support Representative
Comcast
06.2019 - 02.2021
Customer Service Coach/Escalation
Sprint
05.2003 - 03.2019
Bachelor of Arts - Accounting and Finance
University of Cincinnati
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