Carla Warren
Canton,Texas
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Proven ability to build strong client relationships and enhance satisfaction, ensuring loyalty and repeat business. I could not have been these personalities without being a hardworking, team leader without these following awards:
I was awarded MVP in basketball for the district,tx in 1986, I was First Team Allstate Volleyball player 1986. I was Allstar Allstate Triple jumper in 1986. I was All-American Scholastic Honor in 1986. I was Cheerleader for Varsity in 1983-1986 in a W. Tx, a tight job to conquer. I then became Captain cheerleader for 1985-1986. I was a State contender in triple jump in 1982. I won the Nike decathlon at Tx State in 1991. I understand a few languages but do not speak fluently because i was trained in Formal language as my minor in my college degree. I do know all the verbs and can communicate face to face with ease. A smile starts an entire conversation.
Overview
40
40
years of professional experience
Work History
Sales and Customer Service All of My Life
Carla Riggins Warren
Dallas, TX, Houston, TX, San Antonio, TX, Austin
01.1986 - Current
- Developed customer relationships to enhance satisfaction and loyalty.
- Resolved complex inquiries, ensuring timely and effective solutions for clients.
- Trained new staff on product knowledge and customer service protocols.
- Implemented feedback mechanisms to improve service delivery and client engagement.
Owner/Agent
Allstate Ins Agency
Rockwall, TX
09.2002 - 01.2012
- Developed comprehensive insurance policies tailored to client needs.
- Managed day-to-day operations, ensuring high-quality customer service.
- Trained and mentored staff on insurance products and compliance standards.
- Implemented marketing strategies to increase agency visibility and client engagement.
- High volume multi-task environment. I opened the agency as a "scratch agency", meaning No Customers. I work very hard and built my agency.
- I maintained Personal, Business, Recreational, Series 6, Series 62, Life/Health Insurance as well as Annuity and Financial Planning.
Store Manager
Guess Jeans
Dallas, TX
03.1992 - 12.1995
- Led store operations to achieve sales targets and optimize inventory management.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance brand presentation and drive foot traffic.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX06-1993
High School Diploma -
Breckenridge High School
Breckenridge, TX06-1986
Skills
- Friendly, positive attitude, My Nickname in basketball at the YMCA in Breckenridge, Tx by the referees was "Smiley"
- Teamwork and collaboration, I played college volleyball and track on full scholarship
- Customer service/Literally since I had my first fireworks stand in Breckenridge at the age of 11
- Problem-solving Bargain Shopper
- MultitaskingI'm a MOTHER, that should say enough
- Incredible shopping skills to use off Brand products by reading ingredients and making an inform decision about products
- My High school Track Coach was a host of my Wedding Shower
Timeline
Owner/Agent
Allstate Ins Agency
09.2002 - 01.2012
Store Manager
Guess Jeans
03.1992 - 12.1995
Sales and Customer Service All of My Life
Carla Riggins Warren
01.1986 - Current
Bachelor of Science - Psychology
Texas State University
High School Diploma -
Breckenridge High School