Carla Warren
Canton,Texas
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Proven ability to build strong client relationships and enhance satisfaction, ensuring loyalty and repeat business. I could not have been these personalities without being a hardworking, team leader without these following awards:
I was awarded MVP in basketball for the district,tx in 1986, I was First Team Allstate Volleyball player 1986. I was Allstar Allstate Triple jumper in 1986. I was All-American Scholastic Honor in 1986. I was Cheerleader for Varsity in 1983-1986 in a W. Tx, a tight job to conquer. I then became Captain cheerleader for 1985-1986. I was a State contender in triple jump in 1982. I won the Nike decathlon at Tx State in 1991. I understand a few languages but do not speak fluently because i was trained in Formal language as my minor in my college degree. I do know all the verbs and can communicate face to face with ease. A smile starts an entire conversation.
Overview
40
40
years of professional experience
Work History
Sales and Customer Service All of My Life
Carla Riggins Warren
01.1986 - Current
- Developed customer relationships to enhance satisfaction and loyalty.
- Resolved complex inquiries, ensuring timely and effective solutions for clients.
- Trained new staff on product knowledge and customer service protocols.
- Implemented feedback mechanisms to improve service delivery and client engagement.
Owner/Agent
Allstate Ins Agency
09.2002 - 01.2012
- Developed comprehensive insurance policies tailored to client needs.
- Managed day-to-day operations, ensuring high-quality customer service.
- Trained and mentored staff on insurance products and compliance standards.
- Implemented marketing strategies to increase agency visibility and client engagement.
- High volume multi-task environment. I opened the agency as a "scratch agency", meaning No Customers. I work very hard and built my agency.
- I maintained Personal, Business, Recreational, Series 6, Series 62, Life/Health Insurance as well as Annuity and Financial Planning.
Store Manager
Guess Jeans
03.1992 - 12.1995
- Led store operations to achieve sales targets and optimize inventory management.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance brand presentation and drive foot traffic.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX06-1993
High School Diploma -
Breckenridge High School
Breckenridge, TX06-1986
Skills
- Friendly, positive attitude, My Nickname in basketball at the YMCA in Breckenridge, Tx by the referees was "Smiley"
- Teamwork and collaboration, I played college volleyball and track on full scholarship
- Customer service/Literally since I had my first fireworks stand in Breckenridge at the age of 11
- Problem-solving Bargain Shopper
- MultitaskingI'm a MOTHER, that should say enough
- Incredible shopping skills to use off Brand products by reading ingredients and making an inform decision about products
- My High school Track Coach was a host of my Wedding Shower
Timeline
Owner/Agent
Allstate Ins Agency
09.2002 - 01.2012
Store Manager
Guess Jeans
03.1992 - 12.1995
Sales and Customer Service All of My Life
Carla Riggins Warren
01.1986 - Current
Bachelor of Science - Psychology
Texas State University
High School Diploma -
Breckenridge High School