CARLA WEST

Detroit,MI

Summary

Experienced customer service and retail management professional with a proven track record of delivering exceptional customer experiences, leading teams, and supporting efficient business operations. Brings extensive experience in cash handling, pharmacy support, employee supervision, and problem resolution. Recognized for strong communication skills, attention to detail, and the ability to thrive in face-paced environments while maintaining high standards of service, accuracy, and professionalism.

Overview

years of professional experience

Work History

Cashier / Pharmacy Technician

CVS PHARMACY

St. Clair Shores, MI

01.2001 - 2021

Provide exceptional customer service in a fast-paced pharmacy environment.
Accurately process customer transactions and prescription pickups.
Enter patient information and maintain records with a high degree of accuracy.
Assist pharmacists with operational and administrative responsibilities within authorized guidelines.
Collaborate with team members to fulfill prescription orders efficiently.
Maintain compliance with company procedures and customer privacy standards.
Processed customer transactions accurately using point-of-sale (POS) system.
Assisted customers with product inquiries, providing knowledgeable recommendations.
Trained new employees on operational procedures and customer service standards.

Manager

NORDSTROM RACK

01.2023 - Current

Managed daily retail operations and supported store performance goals.
Supervised, trained, and coached employees to deliver outstanding customer service.
Delegated responsibilities to ensure efficient operations.
Resolved customer concerns professionally and effectively.
Assisted with inventory management, merchandising, and loss-prevention efforts.
Maintained a positive team environment focused on productivity and customer satisfaction.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

G.E.D -

Wayne County Community College

Detroit, MI

06-2025

Skills

Customer Service Excellence
Retail Management & Team Leadership
Employee Training & Development
Cash Handling & POS Systems
Pharmacy Support Operations
Inventory Management

Data Entry & Record Accuracy
Strong Communication Skills
Attention to Detail
Team Collaboration
Time management skills
Reliability and punctuality

Timeline