Summary
Overview
Work History
Education
Skills
Timeline
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Carla Wiley

Cleveland,OH

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of experience to dynamic new position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing, and market positioning.

Overview

20
20
years of professional experience

Work History

Packer Associate

Amazon
11.2021 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.

Front End Manager

The New Eastside Market
01.2019 - 09.2021
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Recorded financial transactions and performed account reconciliations.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Head Cashier Supervisor

Hanini Marathon
10.2004 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

GED -

Shaw High School
East Cleveland, Ohio
06.2000

Skills

  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Issue Resolution
  • POS system operations
  • Staff Training
  • Point of Sale proficiency
  • Problem-Solving
  • Fraud prevention
  • Administrative Skills
  • Training and mentoring

Timeline

Packer Associate

Amazon
11.2021 - Current

Front End Manager

The New Eastside Market
01.2019 - 09.2021

Head Cashier Supervisor

Hanini Marathon
10.2004 - 01.2019

GED -

Shaw High School

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Carla Wiley