Carla Wood
Middletown,OH
Summary
Proficient in overseeing operations and improving staff capabilities. Recognized for strong leadership and problem-solving skills that drive organizational success and enhance client relationships.
Overview
34
34
years of professional experience
Work History
Supervisor, Field Support
Church Of Jesus Christ Of Latter Day Saints
Middletown, Ohio
05.2019 - Current
- Ensured compliance with organizational policies and procedures, for a team of six people.
- Implemented training programs to develop leadership skills among my staff, while overseeing daily operations of my team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Approved biweekly payroll for six employees.
- Conducted thorough employee evaluations on a monthly basis to identify areas for growth and development, leading to more skilled workforce.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Facility Coordinator
Church Of Jesus Christ Of Latter Day Saints
Middletown, OH
08.1995 - Current
- Managed scheduling and logistics for events, optimizing resource allocation and minimizing conflicts, for weekly and monthly events.
- Established communication channels among stakeholders, fostering collaboration and transparency throughout projects.
- Entered data, generated reports, and produced tracking documents, on a weekly basis, and sometimes daily.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
- Provided support and services related to mail and deliveries.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
Computer Tutor
Palmer Temps
Middletown, OH
02.1992 - 08.1995
- Trained individual appointment and walk-in clients on Apple and Microsoft software products.
- Enhanced clients' computer skills by providing personalized tutoring sessions and hands-on experience with various software applications on a daily basis.
- Helped struggling and novice clients with basic computer skills such as keyboarding and file management.
- Tutored clients in specific programs such as Microsoft Excel, Microsoft Word, Microsoft Access, etc.
- Provided one-on-one tutoring sessions, enhancing client understanding of computer applications.
- Developed customized lesson plans tailored to individual learning needs.
- Implemented project-based learning experiences, enabling students to apply their newfound skills in realistic scenarios and develop a more comprehensive understanding of computer science concepts.
- Improved overall client satisfaction with computer courses by soliciting feedback on instruction methods and making necessary adjustments based on responses received.
Education
Associate of Applied Science - Business Information Management
Miami University
Oxford, OH12.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Skilled in data entry and management
- Business administration
- Verbal and written communication
- Computer skills
- MS office
- Interpersonal skills
Languages
English
Native or Bilingual
Timeline
Supervisor, Field Support
Church Of Jesus Christ Of Latter Day Saints
05.2019 - Current
Facility Coordinator
Church Of Jesus Christ Of Latter Day Saints
08.1995 - Current
Computer Tutor
Palmer Temps
02.1992 - 08.1995
Associate of Applied Science - Business Information Management
Miami University