Carla Zuniga
Harlingen
Summary
Adaptable leader with a strong background in customer service and team management. Expertise in fostering loyalty through relationship building and consistently exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Business Owner
Karly's Kleaning Services
Harlingen, TX
03.2025 - Current
- Established strong client relationships through effective communication and responsiveness to feedback.
- Analyzed customer feedback to identify areas for service improvement, driving enhancements in operational practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
Shake Maker
Harlingen Health Nut
Harlingen, TX
01.2019 - 02.2025
- Maintained cleanliness and organization of workstations to promote efficient operations.
- Crafted high-quality shakes to ensure customer satisfaction.
- Trained new staff on shake preparation techniques and safety protocols.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Supported store cleanliness efforts by routinely sanitizing surfaces and equipment throughout shifts.
- Participated in team meetings to discuss ways to improve efficiency, product offerings, and overall customer experience at the establishment.
- Promoted the company''s loyalty program to customers, contributing to higher membership rates and repeat business.
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
Education
PTT
The College of Health Care Professions
TX10-2026
High School Diploma -
San Benito High School
San Benito, TX12-2018
Skills
- Customer service
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
Languages
Spanish
Professional Working
Timeline
Business Owner
Karly's Kleaning Services
03.2025 - Current
Shake Maker
Harlingen Health Nut
01.2019 - 02.2025
PTT
The College of Health Care Professions
High School Diploma -
San Benito High School