Carla Faye Nagy
McMinnville,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
Lebanon, TN
04.2024 - Current
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Facilitated communication between security team and other departments for a cohesive environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Security Manager
GardWorld
Lebanon, TN
12.2022 - 04.2024
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Supervised property entrances and exits and monitored employee safety.
- Maintained team compliance with professionalism guidelines and security team standards.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Coordinated with law enforcement and emergency responders during security incidents.
Gas Station Clerk
Shell Gas Station
McMinnville, TN
08.2022 - 12.2022
- Sold store items and vehicle services to customers.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
Education
Medical Assistant Diploma - Medical Assistant
Medvance
Cookeville, TN06-2009
High School Diploma -
Warren County High School
McMinnville, TN05-1999
Skills
- Access systems and patrol
- Operational effectiveness
- FLUENT IN English
- Staffing and scheduling
- Safety and security procedures
- Audit compliance
- CPR and child CPR training
- Alarm monitoring
- AED training
- Security officer training
- Security team leadership
- Interviews and interrogations
- Skilled in conflict resolution
- CCTV experience
- Security team management
Timeline
Security Supervisor
Securitas Security Services USA
04.2024 - Current
Security Manager
GardWorld
12.2022 - 04.2024
Gas Station Clerk
Shell Gas Station
08.2022 - 12.2022
Medical Assistant Diploma - Medical Assistant
Medvance
High School Diploma -
Warren County High School
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