Carlaine 'CJ' Louis
Fort Myers,FL
Summary
Experienced OR Scheduler skilled in patient access and customer relationship management. Demonstrated success in leading teams and resolving issues efficiently, contributing to high-quality patient care and operational excellence.
Overview
18
18
years of professional experience
Work History
OR Scheduler
Lee Memorial Hospital
Fort Myers, Florida
10.2025 - Current
- Maintained accurate patient visit records using scheduling software to ensure efficient appointment management.
- Coordinated Pediatric ENT patient scheduling in a high-volume hospital environment to enhance patient access to care.
- Verified patient information and insurance details to facilitate seamless scheduling and reduce appointment delays.
Server
Applebee's Grill + Bar
Fort Myers, Florida
04.2025 - 05.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders using point-of-sale system.
- Resolved customer complaints with professionalism and care.
Patient Access Registrar -ER Services
Naples Community Hospital
Naples, Florida
05.2025 - 10.2025
- Registered patients and verified insurance information for efficient service delivery.
- Collected necessary documentation to ensure compliance with hospital policies.
- Assisted patients with appointment scheduling and inquiries regarding services.
- Utilized electronic health record systems to input and update patient data.
- Communicated effectively with medical staff regarding patient needs and concerns.
Store Manager/Virtual Stylist
Ashley Stewart
Indianapolis , IN
01.2023 - 03.2025
- Managed daily store operations, ensuring adherence to company policies.
- Developed and trained team members, enhancing customer service skills.
- Implemented visual merchandising standards to create an inviting shopping experience.
- Analyzed sales data to identify trends and optimize product assortment.
- Coordinated promotional events, driving increased store traffic and customer engagement.
Package Handler
FedEx
Indianapolis , IN
11.2022 - 04.2024
- Loaded and unloaded freight from trucks in a timely manner onto airplanes.
- Trained new hires on package handling procedures to ensure compliance and efficiency.
- Loaded and unloaded packages from delivery vehicles using manual and powered equipment to support timely operations.
- Inspected packages for damages or defects, documenting issues to maintain quality control.
Store Manager
Journeys Shoes- Underground
Indianapolis , IN
07.2022 - 04.2023
- Trained and supervised team members to consistently meet customer service standards.
- Organized merchandise displays to attract customer attention and drive sales.
- Controlled inventory levels and conducted regular stock audits.
- Developed staff schedules to optimize coverage and meet peak operational needs.
- Collaborated with corporate to align store goals with brand initiatives.
Store Manager/DMIT
Family Dollar
Miami, FL
07.2021 - 06.2022
- Trained and mentored staff on customer service best practices.
- Managed cash handling procedures and ensured accurate transactions.
- Ensured compliance with health and safety regulations in the store.
- Analyzed sales trends to optimize stock management and ordering processes.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Lead Assistant Manager
Speedway Gas Station
Fort Lauderdale, Florida
07.2020 - 03.2021
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured that all safety regulations were followed at all times.
- Enforced disciplinary actions according to company guidelines.
Assistant Store Manager
Bath & Body Works
Miami, FL
04.2020 - 01.2021
- Maintained accurate records of transactions, stock levels, and employee performance metrics to support informed decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified operational inefficiencies and implemented solutions that enhanced process effectiveness.
District Sales Manager
Citi Trends
Augusta, GA
11.2008 - 03.2018
- Managed district sales operations and ensured alignment with company strategies.
- Set clear objectives and guided team members in developing actionable plans to consistently meet quotas.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Analyzed regional market trends to identify and pursue new growth opportunities.
- Collaborated with store management to optimize inventory levels and enhance product displays for increased sales.
- Led recruitment efforts to build a strong, customer-focused sales team.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment coordination
- Scheduling software
- Customer relationship management
- Problem solving
- Critical thinking
- Team leadership
- Medical terminology
Timeline
OR Scheduler
Lee Memorial Hospital
10.2025 - Current
Patient Access Registrar -ER Services
Naples Community Hospital
05.2025 - 10.2025
Server
Applebee's Grill + Bar
04.2025 - 05.2026
Store Manager/Virtual Stylist
Ashley Stewart
01.2023 - 03.2025
Package Handler
FedEx
11.2022 - 04.2024
Store Manager
Journeys Shoes- Underground
07.2022 - 04.2023
Store Manager/DMIT
Family Dollar
07.2021 - 06.2022
Lead Assistant Manager
Speedway Gas Station
07.2020 - 03.2021
Assistant Store Manager
Bath & Body Works
04.2020 - 01.2021
District Sales Manager
Citi Trends
11.2008 - 03.2018
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana